John Karam Email & Phone Number

Houston, Texas, US

• Oversee the design, implementation, and ongoing management of terminal operating systems (TOS) and their integrations with various systems such as GOS, CAP, and PDS involving proactive maintenance, testing.
• Lead or assist in technical project management, including planning, configuration, testing, and deployment of TOS solutions. Oversee OT change requests, ensure high-quality project documentation, and manage the.
• Conduct research, analyze workflows, perform gap analyses, and document business processes and software requirements. Create detailed business requirement documents, process flowcharts, and specifications to support.
• Collaborate closely with internal teams (operations, IT, finance) and external vendors to ensure seamless integration and functionality of systems. This includes managing relationships, facilitating workshops, leading.
• Prioritize and resolve support tickets, while acting as the incident manager during P1 issues. Provide mentorship and handle escalated support cases with both internal and external stakeholders

The Hague, ZH, NL

• Lead terminal stakeholders and resources through terminal TOS implementation, migration, major version upgrades, patch, and development projects from discovery to post operational support using agile scrum methods
• Analyze terminal requirements to configure, customize, and develop strategic technology solutions within N4 to reduce costs and increase overall productivity
• Manage internal and external vendors, contractors, and customers to ensure a cross-functional team operates in an efficient manner across TOS, GOS, and OCR business units
• Oversee scheduling, budget and risk while presenting feedback and recommendations to local terminal and global operations senior leadership using KPIs via system monitoring applications
• Build out partnerships between the terminal and internal stakeholders to align strategic goals and drive continuous delivery

Houston, Texas, US

• Managed day-to-day terminal operations, leading 75+ indirect reports in union/non-union teams in vessel, yard, and gate departments
• Created and implemented vessel operation plans, ordered terminal labor with a weekly payroll more than $500,000, assisted stevedores in optimizing vessel planning, trained and mentored ILA employees on new standardized.
• Drove strategic initiatives with the goal of increasing vessel productivity and reducing terminal delays by presenting business cases to senior leadership
• Utilized Navis systems to improve yard management operations, created vessel and yard recaps to develop tangible objectives for KPI’s, and created solutions to ineffective procedures
• Managed empty container and chassis allocations on terminal by acting as a direct liaison between vendors, steamship lines, and intermodal companies

Hamburg, DE

• Managed ocean freight shipments inbound into the United States
• Acted as a direct liaison between intermodal companies, terminals, depots, and warehouses
• Worked with local and national drayage carriers to minimize dwell times and chassis utilization
• Utilized REAL system to increase profit margins and reduce transportation costs across the supply chain

Nørresundby, Denmark, DK

• Worked directly with Captains and Chief Officers through face to face visits while in port to ensure Wrist remained their preferred supplier
• Acted as the lead contact for customers, managing orders of engine spares, bonded stores, and future procurement of commodities
• Negotiated discounts, provisions, and cash payments on supply related invoices
• Kept customers updated on order statuses, as well as any other relevant information to maintain a positive customer relationship

Houston, Texas, US

• Work closely with each terminal’s operations departments and assist vessel operations management, including vessel crane rental agreements, management of terminal traffic, and communication with stevedores and ILA.·.

St Louis, MO, US

• Provided accurate and friendly service to guests
• Ensured FOH was organized and restocked
• Maintained quality bakery-café operations while ensuring guest satisfaction
• Executed 100% accuracy, speed, quality, and presentation of all orders

Pittsburgh, PA, US

• Consistently demonstrated the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals
• Drove AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program
• Leveraged company tools and technology to confidently provide the customer with product knowledge which enhanced customer engagement and maximized sales
• Consistently provided support to fellow employees through knowledge sharing, helping to complete tasks and/or assisting in customer interactions

New York, NY, US

• Worked with the Senior VP of Investments to create a hypothetical retirement portfolio for a HNWI client

Bachelor Of Science - Bs, Maritime Administration

Reep Exchange Program, International Shipping And Trade