John Karaplis Email & Phone Number

Kifisia, Gr

Kifisiá, Attiki, Greece

Kifisiá, Attiki, Greece

• Troubleshoot issues and provide support to employees.• Install and configure software and hardware (PCs - Laptops, Windows, Tablets – Mobiles, Android, printers)• Set up accounts and workstations with required permissions (application-level, Windows AD)• Manage Microsoft Office 365 applications and users (Exchange, SharePoint, One Drive for Business, Microsoft Teams, PowerApps)• Patch and upgrade systems and applications, installing fixes and new releases• Monitor network and telephony infrastructure • Monitor backup operations of virtual and physical systems• Maintain internal documents with inventory and IT procedures• Undertake and proactively assist the team’s daily operations in supporting business requests.• Participate in procurement and vendor proposal evaluation processes• Assist in internal IT training

Gerakas, Attiki, Greece

System Administrator● Monitor and Alert across applications and infrastructure● User Permissions and administration● File Organization and Management● System policies and procedures● Backup and recovery maintenance● Software installation, update and upkeep● Administrate, maintain and monitor Security SystemsNetwork Administrator● Configure network hardware such as servers, routers, and switches.● Upgrade, repair, and maintain computer networks● Manage physical network storageApplication Administrator● Administrate ERP and CRM Systems (Microsoft Navision)● Administrate and maintain HR and Payroll Applications● Monitor and report application/portal malfunction to Daimler (Parent Company)● Maintain the infrastructure that software is installed (VMware and Citrix VMs)In charge of Telephony (On premises Call Center Server) and mobile/fixed lines (i.e. Optic Fiber point to point between branches, VDSL lines etc)Day to day IT tasks (user management, asset management, troubleshooting etc.)Maintain documentation of changes regarding users, procedures, systems & assets On-site three days per week, 24/7 remote support

Khalándrion, Attiki, Greece

● Maintain and upgrade the company’s IT systems, software and databases and produce documentation● First and Second level technical support to Company’s Clientele (i.e. National Museum of Contemporary Art, UAE Embassy, Kek-Elta, WWF, Philips etc.)● Participate in various projects, Clients’ Relocations (i.e. Anangel Maritime Services Inc), cameras and security systems installation (i.e. BioGas) etc.● Network installation at various sites (i.e. Eurobank Computer Room, Diageo Hellas)● Participate in the Alpha Bank “Branch Windows Upgrade” project (May - Oct 2016). Upgrade from Windows XP to Windows 7, remotely for every Branch PC and Server (for more than 5.000 users)● Quality Manager for ISO 9001 and 27001

Maroussi, Attiki

On-site Engineer for the Hewlett Packard’s OneIT Service Desk● Responsible for the day to day IT requirements of the company such as usermanagement, troubleshooting, help and advice● Responsible for hardware and software installation, maintenance and repair● Maintaining documentation of changes regarding users, functions, systems &assets● Maintaining the internal network infrastructure including telephony● Managing Hewlett Packard’s ticketing system regarding Philips’ calls● Producing documentation and reports to a high standard

Kalithea, Attiki

Computer Network Engineer● Maintain the company IT systems, software and databases● Participate in Clients’ Relocation projects, i.e. Cosmote, Friesland, Agrotiki Insurance and Philips Hellas● Networks installation at various sites i.e. Diageo Hellas● Ensure smooth implementation of the company’s contracts with the Greek Ministry of Finance & Civil Aviation Authority● On-site Engineer for selected clients i.e. Reuters, Philips● Develop websites for clients as well as the company’s one● Install and configure computer hardware systems and IT software● Responsible for printers and scanners check & repair (Dot-matrix, Thermal, Laser, Inkjet) for a portfolio of clients● Provide first level technical support to customers

Engineer’S Degree, Computer Science And Telecommunications

Degree in Computer Science and Telecommunications engineering at Technological Education Institute of Larissa, State Institution of Higher.

High School

Απολυτήριο Ενιαίου Λυκείου