Responsible for the quality, stability, scalability, and performance of Salesloft’s production environment leading teams of Site Reliability Engineers (SREs), Systems Engineers, Database Engineers, and Channel Health Engineers to implement sustainable and scalable solutions. Also responsible for defining, tracking, reviewing and reporting on Service Level Objectives (SLOs), Service Level Indicators (SLIs), System Availability, and the progress and outcomes related to reliability initiatives.

Responsible for the creation and management of a devops focused operations team and environment supporting agile development processes and environments for multiple scrum teams in different countries. Heavy focus on Automation, virtualization, and infrastructure as code, using tools like Chef, Jenkins, ControlTier, and UrbanCode. Also responsible for management of the NOC and 7x24 support and operations of a complex multi-tier enterprise application suite including all patches and releases with over 99.99% uptime.Responsible for introduction of agile processes for management of operations and support activities using concepts such as Kanban and scrum as well as tools like hipchat and PagerDuty to manage workflow and prioritization in a highly dynamic environment.

Responsible for "deliverability" and ISP relations for Premiere Global's email marketing efforts. Responsibilities also include 7x24 operations and support for multiple email platforms.

Initially retained as a troubleshooter for key/problem accounts. Later provided technical leadership for large agency-of-record accounts. Worked directly with clients including Coca-Cola, McCormick, Nestle, CNN/Turner, Atlanta Journal-Constitution, and Ferrari.Accomplishments:• Led 3 month turn-around effort for Coca-Cola account – moved from daily client calls to review progress on technical issues to normal operations and elimination of daily calls along with greatly improved client satisfaction• Kicked off agency of record relationship with McCormick, which included managing the selection process for a new CMS system and the launch of three new brand sites, micro-sites, and landing pages• Served as the primary technical contact for scoping and estimating new client work and establishing initial account teams

Director of Technology: Responsible for the entire IT department, reporting directly to the CTO. IT department consisted of approximately 30 employees organized into client-specific and technology teams. Individual teams included project managers, developers, user interface specialists, information architects, quality assurance analysts, and database developers/administrators. Clients included Home Depot, UPS, and Verizon Wireless, for whom Moxie was the interactive agency of record.Accomplishments:• Established standardized release process and supporting tools• Established release reporting to measure success of individual releases and track trends• Increased project management staff to provide improvements in consistency and quality of IT solutions• Directed extensive stabilization and optimization efforts for two large Verizon ecommerce applications resulting in significant improvements and greatly improved customer satisfaction.

Travel and Hospitality: Managed the company's travel and hospitality vertical including accounts for Delta Air Lines, Intercontinental Hotels, Yahoo Travel, Sabre, Frontier Airlines, and TRX. Client Partner responsibilities included management of existing relationships, developing new relationships, and ultimate oversight of all client-facing activities.Accomplishments:• Exceeded revenue quota every quarter• Provided strategic guidance and industry expertise to clients• Established a monthly networking event for the Atlanta travel industry. This group included over 60 individuals consisting mostly of senior and executive management from over a dozen travel companies• Established Maquarium name in the travel and hospitality industry by attending travel and hospitality related conferences, networking, and writing articles for travel and hospitality publications• Provided recommendations, guidance, and requirements for the adoption and standardization of Salesforce.com for all client and lead information and reporting throughout the company

Socketware was a software development company whose product, Accucast, was regarded as the industryleading email marketing solution. In addition to the Accucast product, Socketware offered additional products and service related to email marketing and deliverability services. CTO responsibilities included all IT decisions, infrastructure, and client management for Socketware including software development, installations, professional services, account management, customer support, and operations.Accomplishments: • Stabilization of the ASP environment – Set up aggressive program to update and manage the operations procedures and infrastructure, resulting in an improvement to over 99.9% uptime within 3 months of assuming the position • Enhanced software development process – Implemented a new process for identification, prioritization and tracking of defects and enhancements for the software development organization including implementation of a new client facing ticket tracking software (Salesforce.com) for improved customer communications regarding open issues and defects • Initiated new client centric-organization – Reorganized existing customer support team into a client services team with specific named accounts and responsibilities, including basic account management and proactive communication of new features and offerings in addition to basic customer support • Launched new service offerings based on the analysis of operational data to help clients improve the effectiveness of their email marketing campaigns in terms of cost and deliverability • Active in industry groups and professional organizations – Represented Socketware and maintained leadership roles in industry working groups in order to further Socketware’s position as an industry leader and to broaden the company's network of partner organizations and individuals across the email marketingindustry

The Feld group is an executive IT consulting company specializing in IT transformations for Fortune 500 companies. General technology consultant with emphasis on interactive and web-related technologies including infrastructure, architecture, and IT governance.Accomplishments:• Client: First Data Resources – Provided guidance and expertise in the areas of enterprise architecture and governance to the First Data IT organization including presentations and facilitating meetings with executive management and data center teams• Client: First Data Resources – Provided project management and leadership for key contractual project to web-enable an existing set of 3270 applications. Although the project was initially behind schedule, the project was delivered on time and considered very successful by First Data and First Data clients• Client: First Data Resources – Provided guidance and leadership for the enterprise Common Look and Feel standards and guidelines initiative. This consisted primarily of working with the client team responsible for the initiative and validating their approach and ensuring that they had access to adequate resources and knowledge to complete the assigned task• Client: Hedrick and Struggles – Completed a competitive analysis of the Hedrick and Struggles web capabilities against their key competitors along with initial recommendations to serve as base for account plan

Technology strategy consultant for multiple clients in the travel and transportation arena. Provided technology recommendations, product evaluations, and solution architectures for online solutions. Served as iXL’s subject matter expert for the travel industry specific technologies.Accomplishments:• Served as Enterprise Architect and Account Manager for Delta Air Lines, iXL’s second largest account• Provided travel and related technology expertise including sales support for travel and transportation clients such as Amadeus, Galileo, Worldspan, TWA, TRX, Marriott, Preferred Hotels. Air France, Korean Air, AeroMexico, and others

Managed team responsible for Internet, intranet, and extranet application development and support for Bass Hotels & Resorts. Provided strategy and prioritization of Internet and electronic commerce initiatives. Served as liaison across network, operations, support, and development groups to provide fully integrated corporate solutions.Accomplishments:• Completely overhauled existing Internet presence for Holiday Inn, Holiday Inn Express, Crowne Plaza, and Staybridge Suites in 6 months including new infrastructure and underlying technology platform• Implemented web-based interactive access to corporate frequency marketing program including account balance, history, and instant enrollment• Implemented online sales of hotel distressed inventory• Key proponent of, and contributor to, enterprise Intranet standards, guidelines, tools and processes• Leveraged extranet to improve communications and collaboration between corporate offices and hotels. Tools included statistical reporting, customer complaint handling and training registration

Managed team responsible for all Internet, intranet, and extranet development and support for Delta Air Lines including all related infrastructure. Provided corporate vision and guiding principles for the use of web technology including standard tools, development guidelines, and best practices. Actively participated in, and provided guidance to, Delta’s Internet Council, a governing body created to raise awareness of web technology and prioritize corporate initiatives.Accomplishments:• Launched Delta’s first web site and created/staffed Delta’s first Internet technology group• Grew team from 3 to over 20, including engineers, project management, and support staff• Implemented web-based ticket sales on time with an aggressive 6-month schedule• Best airline web site (International Air Transport Association (IATA), March 97)• Web site rated number 9 of the top 100 most innovative client server solutions (InfoWorld, Sep. 97)• First major airline to offer web based frequent flier account balance, account history, and instant enrollment• Implemented first global intranet for Delta Air Lines and Delta Technology

See my description of Delta Air Lines for more info

See my description for Delta Air Lines for more info