John Karolenko Emba, Lssbb Email & Phone Number

Wilmington, De, Us

Wilmington, Delaware, United States

Wilmington, Delaware, United States

Helping Organizations Translate Their Business Goals into Reality

Sparks, Maryland

Established, developed and directed Lean Six Sigma program that resulted in over 300 continuous improvement projects to improving customer service with over $10MM in combined savings through Black Belts operating in multiple locations. Focused on ways to improve service delivery that are visible, meaningful and measurable to customers. SELECT ACHIEVEMENTS:Led team to multiple awards based on innovative approach to process improvement; awards include: o Equipment Leasing &… Show more Established, developed and directed Lean Six Sigma program that resulted in over 300 continuous improvement projects to improving customer service with over $10MM in combined savings through Black Belts operating in multiple locations. Focused on ways to improve service delivery that are visible, meaningful and measurable to customers. SELECT ACHIEVEMENTS:Led team to multiple awards based on innovative approach to process improvement; awards include: o Equipment Leasing & Finance Association - Operations & Technology Excellence Award (Two-time winner); The Global Six Sigma Awards - Business Improvement Award; American Business Awards (The Stevie Awards); InformationWeek 500 Award.Devised innovative approach to combine process improvement and application development into a single group. Guided alternative application development efforts that saved more than $7MM in capital investment over a 5-year period.Oversaw development of Lean & Six Sigma training programs with over 500 associates and managers trained to establish quality foundation and manage change; active in-class trainerConceptualized and headed implementation of real-time operational dashboards to measure resultsLed contact center improvement that avoided potential capital expenditure and over $100K in operating expenses by discovering the hidden impact of cost inflation on staffing and call level thresholds. Show less

Hunt Valley, Maryland

Planned and directed a wide range of process improvement, business expansion and special/urgent mission projects. SELECT ACHIEVEMENTS:Spearheaded all people, process and technology aspects of the integration of a $7MM acquisitionAppointed corporate Sarbanes-Oxley Champion who coordinated, under extreme time pressure, all United States process-owner activities across multiple operating companies that were related to completing compliance audit for publishing key public… Show more Planned and directed a wide range of process improvement, business expansion and special/urgent mission projects. SELECT ACHIEVEMENTS:Spearheaded all people, process and technology aspects of the integration of a $7MM acquisitionAppointed corporate Sarbanes-Oxley Champion who coordinated, under extreme time pressure, all United States process-owner activities across multiple operating companies that were related to completing compliance audit for publishing key public financial reportsCreated and began implementing organization’s response to multiple hurricanes events in less than 24 hours to provide proactive support and emergency services to impacted clients and the drivers of their fleet vehiclesADDITIONAL EXPERIENCE:Stabilized service delivery process that was threatening existing revenue streams. Enabled the service to more than double the number of vehicles handled in less than 4 years with little additional staffing.Developed and implemented a plan to convert regional offices to telecommuting centers which improved regional sales and service presence and reduced costsProject Manager for multiple capital projects working in partnership with Information Technology Show less

Executive Mba, Executive Leadership

Activities and Societies: Beta Gamma Sigma

B.S., Marketing

B.S., Accounting