- Provide customer service and technical support over the phone, remote connection via Proxy, and in-person to assist users with hardware, software, and network issues. - Opening tickets with external printer and hardware vendors. - Unlock user accounts in Active Directory and RSA for Cisco VPN users. - Build laptops and desktops for new and existing users in the Firm. - Assist users with MS Office, Adobe, FileSite, and Zoom questions and issues.- Replace hardware components for laptops and desktops.

- Responsible for creating tickets, solving tickets, and escalating tickets in the Zendesk ticket system. - Troubleshoot issues relating to hardware, software, and networking - Install Windows OS on desktops using image deployment system Symantec Ghost - Create IT manuals for staff and students to provide on the OIT support website - Assist users with resetting their passwords or unlocking their accounts using AD software FIMS and Password Control - Install software/applications on client desktops, laptops, and mobile devices - Assist the Audio-Visual technicians with building new ZoomRoom technology in classrooms - Ran Ethernet CAT6 cables through sealings and walls and installing AVER cameras

2 Week Contract with The Phoenix Group Advisors, Inc- Responsible for Office 365 support and resolving general computer issues- Responded to email messages from end-users seeking help- Set-up a War Room and multiple A/V Conference meetings using BlueJeans or Skype - Set-up a Xerox WorkCentre 6515 printer - Learned the basic knowledge of Active Directory and PowerShell

Contract through Adecco- Responsible for diagnosing and troubleshooting hardware components for the M10X device - Refreshed the M10X devices to install Windows 7 Professional with a brand-new image- Transferred software files from the external USB drive to the M10X D-Drive - Used the command prompt to check the M10X devices network connectivity and the time and date settings- Kept Production Log for each device in Microsoft Excel

•Tested, configured, and prepared computer equipment and diagnosing hardware and software issues. •Repaired/ updated both hardware and software on Linux, Mac and Windows compatible devices. • Diagnosed and troubleshooted scanners, printers, projectors and headsets •Tested different manufacturers desktop display monitors•Traveled to clients office to perform On-Site Hard Drive Shredding•Tested, Troubleshooted and factory reset multiple Chrome Laptops •Erased storage data from 500 GB Hard drives and SSD using Seagate SeaTools • Supervised Temps to organize and help them to understand their duties and tasks. • Monitored employee productivity and provided feedback and coaching.