John Kemp Email & Phone Number

Murray, Utah, Us

- Managed the strategic and tactical decisions for consumer credit scoring products that serviced tens of millions of consumers; focused heavily on service stability and customer growth for our enterprise customer.- Coordinated efforts among the broader product group to address enhancements and issues on behalf of our partner; assisted in data analysis and issue resolution efforts among all related services - Led a development team to coordinate new product features to the product offering in order to increase consumer adoption and improve end user experience - Took ownership of new and existing scoring opportunities for the business in partnership with industry leaders

Atlanta, Georgia, Us

- Mentored product team members to help them achieve new levels of personal and business success- Managed the product roadmap and strategy for development teams on several platform initiatives

Atlanta, Georgia, Us

-Define the features, user stories and requirements leading to product enhancements through an agile development workflow.-Worked in conjunction with various teams to create viable business cases aimed at providing meaningful product features to our customers.-Managed and prioritized the backlog for software development teams.-Collaborated with stakeholders to understand their needs and incorporate feedback into designs.-Focused on aligning the product identity vision across the broader landscape within our parent organization.

Columbus, Ga, Us

-Acted as a liaison between the software development team and a diverse client base.-Managed the feature and bug backlogs for iOS and Android mobile development while working with a third party development group.-Perform user acceptance testing on our mobile applications and prepare new builds for app store release.-Identify potential usability issues and provide potential solutions.

Columbus, Ga, Us

-Created marketing campaigns aimed at increasing revenue, product knowledge &brand recognition.-Managed and created content for the company's weekly email marketing messagesand automated marketing campaigns.-Assisted in monitoring the company's social media pages

Columbus, Ga, Us

-Advocated for our customers in credit card disputes. -Managed financial risk in thelater stages of the complicated chargeback process-Built out a new procedure that saved the company and our customers tens ofthousands of dollars annually

Columbus, Ga, Us

-Focused on being an understanding listener forcustomer concerns.-Worked on troubleshooting technical product issues.-The job required that I become a knowledgeable expertin all company products, services and systems.

Sandy, Utah, Us

-Assessed each member's financial needs, and offeredsolutions through our various products and services.-Acted as a friendly voice of the company.-Educated members in making financial decisions.

Riverdale, Utah, Us

-Promptly and accurately handled the financial affairs of credit union members. -Worked efficiency to keep up with a constant workflow, but attention-to-detail and accuracy were always just as important.