Driving strategic growth and innovation for Aiven's AI & Data platform through global team leadership and a deep understanding of customer needs. As P&L owner for the Database Domain, 75% company ARR, I'm accountable for delivering aggressive ARR and Margin growth goals, across 11 products, balancing investment in stable growth and innovation to bring new revenue streams and continued product differentiation that drive customer satisfaction and revenue growth collaboratively with peers across the organisation. I collaborate extensively with OEMs, partners, and investors, offering strategic technology guidance that accelerates M&A and portfolio evolution.

I'm leading Aiven's AI initiatives in two key areas: optimizing customer workload cost-performance on our open-source data platform and enhancing platform services to enable customer-built AI workloads.Leveraging my domain knowledge and focus on external market trends, within a year, my side focus on M&A enabled the identification and acquisition of EverSQL, executing on due diligence in advance and ensuring enablement of smooth integration of the new team. This new innovation makes Aiven's data platform the lead in AI driven workload optimisation, driving the most performance for your cloud spend. My domain covers a broad spectrum of services including PostgreSQL, MySQL, OpenSearch, Apache Cassandra, Redis, InfluxDB, Grafana, M3DB, M3 Aggregator, M3 Coordinator, and Clickhouse, plus the fascinating web of internal integrations that binds these services together on our platform.I'm fortunate to lead an extraordinary team of three Product Managers. Together, we translate the intricate technicalities of our products into accessible and impactful solutions for our clients. It's part of my duty and joy to mentor and empower these talented individuals, and occasionally I roll up my sleeves to directly manage some of our key services.Fostering strong relationships is central to my role. From working closely with our OEM partners to engaging with developer relations, field, and sales teams, I'm committed to ensuring a seamless experience for our customers. I also enjoy identifying and rolling out innovative technology partnerships that augment our offerings, keeping Aiven.io on the leading edge of the open-source data platform landscape.Guided by our company's goals, I'm committed to setting a clear vision and strategic direction for our domain. In everything we do, we focus on building the right thing at the right time, striving to exceed our customers' expectations and bring them delight through our products.

Aura is Neo4j's DBaaS offering built on the latest Kubernetes features and functionality delivered by our Cloud partner platforms, GCP, AWS and Azure. Launched and led the Product Usage Analytics team, initially 2 direct reports, directing the roadmap over the first 12 months. Directed the implementation of the new Data Infrastructure focussed on understanding the developer journey across Neo4j Aura DBaaS and the wider company touch points, which involved integrating tools such as Segment, Iterable, Mixpanel, Salesforce, Zendesk and Marketo.Co-Led the Self-Serve Business Growth effort in Neo4j with the Head of Growth, working in various teams to present and optimise on the Self-Serve Growth funnel for Neo4j. Worked to direct the nurturing and engagement campaigns for Self-Serve product aimed at driving activation of novice and experienced developers. Organised and coordinated with the Design Guild to develop and Launch the Aura Free EAP experience for Developers on Neo4j Aura DBaaS in June 2021.Coordinated cross functionally with Marketing, Developer Relations, Product Marketing and Product Management leadership to effectively launch the of Aura Free EAP. Co-Presentor of DX SWAT updates and guidance to CEO and CFO as they relate to company developer adoption goals. Co-Presentor of Self-Serve Business updates to CEO, CFO and Product Leadership on the Self-Serve business.Continue to develop, plan and drive the Self-Serve OKRs for the company through the delivery of developer value through the vision of the Aura Free and Professional roadmaps alongside the other Aura Platform products of Aura Enterprise and Aura for Data Scientists. Continued collaboration with the Engineering Design Guild, Developer Relations and the DX SWAT working group to ensure the Aura Free experience and vision is continually optimised leveraging usage data to reduce friction for novice developers and improve the success rates in getting started with Neo4j via Aura.

Led and completed the initial ISO certification of Neo4j, which involved directing vendor review selection and engagement through to certification as well as the set up of the ISMS committee and ongoing processes now focused on SOC 2 attainment in 2021 and 2022.Collaborated in and co-Led the Developer Experience SWAT (DX SWAT) cross functional/organisational team focused on optimisation of the developer journey across Neo4j with the Director of Developer Relations. Led and presented on the product vision for Aura Professional Self-Serve post Launch in November 2019.

Product manager for a range of products and programs fundamental to the platform and it's customers as we move toward the future of Enterprise Data Cloud. Building and prioritising platform roadmaps, upgrades, supportability data and internal operations and the presentation of those to keep customers and stakeholders, internally and externally, updated and engaged in the innovate future products, within the context of the recent merger and their current state of adoption. Areas of ownership :Operational ServicesQuickStart VMs & SandboxesPlatform Diagnostics and ToolingSmartSenseUpgrades and Hardware Reference ArchitecturesPlatform Supportability

Product Manager for platform supportability, monitoring, tooling and diagnostics. Owner of the roadmap for improving the monitoring, tooling and diagnostics for the Cloudera Enterprise platform, from the Cloudera Manager UI interface, through the diagnostic bundle collection and the ingestion and tooling over those data sets to improve customer experience of data collection and time to solve for technical issues as they arise. Product Manager for diagnostic tooling for air gapped customer clusters, to maximise ROI for those customers from the technical support team and drive growth and expansion for Cloudera. Product Manager for building the roadmap for advancing the certification of Cloudera CDH in the area of FIPS compliance to advance the projects of our customers and partners in the US Federal space. Product Manager oversight on customer adoption and upgrade to Cloudera Enterprise 6 : https://www.cloudera.com/products/cloudera-enterprise-6.htmlResponsible for managing the collaboration to strategically review all Partner Software requests to ensure alignment with Cloudera's Product strategy and maximum value to our customers. Product Management for the Cloudera Quickstart VMs.Contributor to merger roadmap discussions and product direction for the future Enterprise Data Cloud.

Resource Management : Once upon a time, the global organisation fundamentally struggled to gain insight, visibility and data to drive all resource management decisions required and we pushed admin burden to technical staff, while 1 region had a simple but effective tool for managing their technical resources and availability One day, I took this initial tool and developed its functionality using Google scripts to take away the admin tasks of the end user, while also enabling the management team at a global level with process and training. Because of that improved functionality, it was easier to display value to the management team and drive global adoption, something we had previously been unable to do. Because of that adoption, we saved 122 hours of technical staff admin, and ~$100k in cost for an external tool in 2016-2017. Finally, post-merger in 2019 this tool is still in use within the support organisation and has to this point saved the company +400hrs of admin for technical staff and ~$300k of cost to replace with a buy-in solution. Cloud Readiness : Leveraged my SaaS experience to Prepare the Customer Operations organisation, to ensure readiness for the release of Altus.Planning and delivery of global Quarterly Business Reviews (QBRs), and working sessions, for Senior Management focussed on Cloud, the release of Altus and it's implications to us operationally. Managed the execution of that plan through the Customer Operations organisation in the subsequent months ensuring an effective level of communication on progress was maintained to all stakeholders. Continued focus on organisational areas for evolution and improvement relating to Cloud products and offerings, though the strong and dynamic feedback loops and relationships developed during my time at Cloudera.

Senior leader of the technical Customer Operations Organisation in the EMEA region. Direct management responsibility for 6 remote working engineers as well as the management team of 3 (with 21 direct reports) in the strategic technical hub in Budapest, Hungary.Ensuring SLAs are maintained to the highest standards within EMEA through employee performance management, technical development and career planning for employees growth within Cloudera.Part of the global resource management team, working collaboratively with senior management peers in APJ and the US to ensure the resourcing is adequate and effective.Program Manager for strategically critical global change programs from planning through to delivery, evaluation and iteration inline with KAIZEN best practices. Organisational changes deployed so far include regional changes to shift patterns and global weekend working practices.Contribution to senior management strategy and QBRs relating to the support organisation and it's continued industry leading support standards.Point of escalation and lead for support in the region, with close working relationships with Sales and Services Vice Presidents in London, to help drive relevant revenue streams through customer satisfaction and success.

Continued to grow the UK CDN Support team, within the follow the sun model.Focussed on the key challenges of a remote technical support team for a US based company, specifically : improving communication, knowledge transfer, technical training and team co-operation the the goal of increasing and maintaining customer success. Expanded team members, and the growth of other teams in the region, such as SysAdmins and Network teams, by providing local management and interviewing.Continued to manage and mentor new team members, and trained up local team members to replace me so that I could move onwards and upwards.Worked closely with local C level exec and their sales team, leveraging the technical knowledge in the support team to help drive and close deals to the benefit of the wider organisation and the p'n'l of the region.

Continued to grow the UK CDN Support team, within the follow the sun model, while EdgeCast was purchased by Verizon.Focussed on the key challenges of a remote technical support team for a US based company, specifically : improving communication, knowledge transfer, technical training and team co-operation the the goal of increasing and maintaining customer success. Expanded team members, and the growth of other teams in the region, such as SysAdmins and Network teams, by providing local management and interviewing.Continued to manage and mentor new team members.Worked closely with local C level exec and their sales team, leveraging the technical knowledge in the support team to help drive and close deals to the benefit of the wider organisation and the p'n'l of the region.

Continued to grow the UK CDN Support team, within the follow the sun model, while EdgeCast was purchased by Verizon.Focussed on the key challenges of a remote technical support team for a US based company, specifically : improving communication, knowledge transfer, technical training and team co-operation the the goal of increasing and maintaining customer success. Expanded team members, and the growth of other teams in the region, such as SysAdmins and Network teams, by providing local management and interviewing.Continued to manage and mentor new team members.Worked closely with local C level exec and their sales team, leveraging the technical knowledge in the support team to help drive and close deals to the benefit of the wider organisation and the p'n'l of the region.

Employed under contract to seed and grow the Tier 2 support for the global CDN network.UK team provided the initial follow the sun set up for the west coast company.

• Set up the Implementation & Support (I&S) team for the SaaS infrastructure.• Recruited trained and inducted new I&S team members.• I&S added value through a culture of rapid, individual, personalised response to customer queries for 1st and 2nd Level support.• I&S planned & implemented onsite upgrades and 3rd and 4th Level support for Integrated customers, including onsite deployments. (RBS, Deutsche Bank).• Managed Kulu Valley SaaS, including reports to the Board on capacity, usage, running costs, and recommendations for CAPEX.• Continued Development of production environment and infrastructure to increase redundancy and real time scaling of capacity. • Improved and automated deployment process to minimise risk• Supported and trouble shoot Java application in Tomcat/Apache cloud and integrated customer environment. • Evaluated, selected and integrated with development team, new CDN providers to meet requirements for Live streaming and rtmp players for Citrix Thin client usage while minimising service costs. • Expanded experience of setting up and supporting rtmp streaming technologies and Live interactive webinars for Apple. • Collaborated with hosted partner EveryCity to maintain Service integrity throughout Data Centre Migration.• Managed roll out of ZenDesk

• Improved operational efficiency of team through automation of administrative tasks through scripting.• Team resourcing and planning, through with liaison with the 12 internal SBU customer. • Trouble shooting and resolution of network and firewall issues to business/revenue critical real time systems.• Resolution of external DDoS attacks. • Replacement of physical firewalls with Virtual VSX firewalls.• Updating of networks and data centre infrastructure inline with development and to delivery timescales for ThomsonReuters new SaaS Offering to the markets, Eikon. Required detailed understanding of data flows and operation of Eikon.

• Worked in Numerical Data Architecture team as a second level implementation and support engineer.• Working within a team of 9 support 7 environments, involved in implementing regular application updates, out of hours call out support, detailed implementation on various specifically assigned projects. • Daily support and root cause analysis inline with problem management from service affecting issues. • Build and support of Infrastructure and software deployment of Java based web servers for administration through to Oracle DBs on Unix Solaris, • Creation of Perl based monitoring scripts to fill a gap identified in the current alerting and monitoring • Understanding and management of cultural differences between teams on different continents. • Regular attendee at Change Advisory Boards and Global Service Forums on behalf of the team as well as at resource meetings with the Implementations team.

• Worked in Vodafone team providing support for Vodafone prepaid mobile services across Europe. Lead Engineer for Vodafone Netherlands. Responsible for support of in-house software on HP-UNIX multi node highly available clusters, utilising MSG ServiceGuard. • Responsible for support of network, database and general prepaid system performance, configuring and monitoring, including hardware. • Daily problem solving and trouble shooting on the systems, including all associated UNIX administration tasks.• Incident management using in house system. Incident raising and management through liaison with third party vendors, extensive scripting usage.• Focal point for security and backup issues across teams. • OS upgrades HPUX 11 to 11i, as well as cross network patching to ensure servers stay within support.• Informix IDS SQL database upgrades.• Implementation of OnBar utilising Veritas Storage Manager. • Sudo and Bastille Implementation enabling customer compliance with S-OX. • Projects carried out remotely and on location at customers premises.

• Worked in Methods and Tools for Flight Physics department as a project engineer.• Responsible for project management of a major overhaul of all software development and QA. • Managed a team of contractors while the task was completed. • Experience of monitoring and managing programs on HP-UX Superdomes and Sun Solaris 7.0 systems. • Responsible for budget control and weekly budget checking, which includes monitoring and reporting of subcontractor hours to ensure project does not exceed limits.