Senior Qa Specialist
Mar 2023 - Jun 2024
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John Kenneth De Vera Email & Phone Number
Quality & Continuous Improvement Specialist | Operational Excellence & Analytics Expert
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✓ Verified Jun 2026
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Role
Quality & Continuous Improvement Specialist | Operational Excellence & Analytics Expert
Location
Metro Manila, National Capital Region, Philippines
Who is John Kenneth De Vera? Overview
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Quick answer
John Kenneth De Vera is listed as Quality & Continuous Improvement Specialist | Operational Excellence & Analytics Expert based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for John Kenneth De Vera.
John Kenneth De Vera previously worked as Senior QA Specialist at Isupport Worldwide and Quality Assurance Associate at Accenture. John Kenneth De Vera holds Bachelor'S Degree, Accountancy from Philippine School Of Business Administration.
Profile bio
About John Kenneth De Vera
With thirteen years of experience in a Business Process Outsourcing (BPO) environment, I specialize in Quality, Continuous Improvement, Process Documentation, Operational Excellence, Data Reporting, and Analytics. My extensive background includes conducting quality audits across Sales, Customer Service, Credit & Collections, and non-voice processes. Additionally, I have expertise in performing comprehensive departmental audits focusing on operational excellence and process compliance.
9 roles
John Kenneth De Vera work experience
A career timeline built from the work history available for this profile.
Quality Assurance Associate
Performed transactions audit for voice and non-voice customer service for an international power and gas utility company. Review, confirm and report compliance with process/procedure requirements, quality certifications and Accenture delivery methodology. Perform quality inspections, document findings using required audit process/procedures.Ensure quality.
Feb 2022 - Feb 2023
Quality Assurance Associate
Performed transactions audit for back-office claim processing for an international health insurance company. Review, confirm and report compliance with process/procedure requirements, quality certifications and Accenture delivery methodology. Perform quality inspections, document findings using required audit process/procedures.Ensure quality standards are.
Jul 2019 - Feb 2022
Quality Assurance Associate
Performed transactions audit for back-office process related to provider data services and credentialing for an international health insurance company. Review, confirm and report compliance with process/procedure requirements, quality certifications and Accenture delivery methodology. Perform quality inspections, document findings using required audit.
Jan 2017 - Jul 2019
Reporting Analyst
Supported the Ad Optimization team by creating and updating daily performance reports. Performed real time optimization and ensures that all social media ads are within specified targets.Created and sent daily performance reports.Performed real time optimization on Facebook, Twitter, and Yahoo ads and ensured that they stayed within target and do not.
Apr 2015 - Jun 2016
Process Improvement Analyst
Transcom Asia Ph
Supported the Process Improvement Manager in initiating process improvement projects across Business Units.Assisted the Process Improvement Manager in conducting audits in accordance with established operational benchmarks.Created and sent daily, weekly, and monthly call driver reports.
May 2014 - Feb 2015
Quality Assurance Specialist
Transcom Asia Ph
Performed transactions audit for voice and non-voice customer service for an international telecommunications company.Responsible for ensuring that Customer Service Representatives follow the client's quality standards.Ensured that agents are given proper coaching and quality feedback.Performed special studies (Time and Motion, CSS feedback, Sales.
Feb 2012 - May 2014
Customer Service Representative
Responsible for providing Customer Care solutions according to the Service Level Agreements and Company quality and quantitative standards, by ensuring that Customer Care needs are resolved in a timely fashion.Ensured that customer inquiries are answered and customer needs are provided in a prompt and accurate manner.Provided appropriate support or.
May 2009 - May 2010
Customer Service Representative
Responsible for providing Customer Care solutions according to the Service Level Agreements and Company quality and quantitative standards, by ensuring that Customer Care needs are resolved in a timely fashion.Ensured that customer inquiries are answered and customer needs are provided in a prompt and accurate manner.Created a sales package appropriate for.
Sep 2008 - Feb 2009
1 education record
John Kenneth De Vera education
FAQ
Frequently asked questions about John Kenneth De Vera
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What is John Kenneth De Vera's role at their current company?
John Kenneth De Vera is listed as Quality & Continuous Improvement Specialist | Operational Excellence & Analytics Expert.
Where is John Kenneth De Vera based?
John Kenneth De Vera is based in Metro Manila, National Capital Region, Philippines.
What companies has John Kenneth De Vera worked for?
John Kenneth De Vera has worked for Isupport Worldwide, Accenture, Straightarrow-Creative Process Outsourcing, Transcom Asia Ph, and Ict Marketing Services.
How can I contact John Kenneth De Vera?
You can use AeroLeads to view verified contact signals for John Kenneth De Vera, including work email, phone, and LinkedIn data when available.
What schools did John Kenneth De Vera attend?
John Kenneth De Vera holds Bachelor'S Degree, Accountancy from Philippine School Of Business Administration.
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