John Killen Email & Phone Number

United States

Eastgate

Responsible for staff to provide all Banquet, Room Service and Restaurant Meal Services.Responsible for operational management including: Maintaining adequate inventory. Ordering supplies Building vendor relations. Designed written collaterals such as food and wine menus & specials, bar menus and cocktail lists. Coordinated staff education field trips. Managed the In-house digital reader board for the hotel. Pioneered and Introduced room service pre-order program, live music events, meet the maker events and espresso service to the company restaurant division. Responsible for personnel management including: scheduling, hiring, development, counseling and discipline of staff members.Implemented, policies, procedures and would communicate performance expectations. Would perform daily books, invoicing, payroll, monthly inventory, Review monthly P&L statements and expedite quarterly variance reports. Would also resolve guest incidents and complaints to maximize performance and build guest relations & satisfaction

Seattle

I Managed and supervised a team of 30 staff during lunch & dinner services. Ensured in quality of food, wine and beverages along with compliance policies related to alcohol, POS reports and procedures. Assisted in production of in-house events to promote inter-department relations. Maintained appropriate staffing levels and efficient work schedules. Involved with the Hiring and development of new staff members. Communicate performance expectations and provide counseling and discipline. Maintained daily books, general ledgers and invoicing. Ensured that staff are well trained and understand expectations for expediting customer needs.Would resolve guest incidents and complaints to maximize performance and guest satisfaction

Bellevue & Canyon Park

I worked as Server, Bartender, Banquet Server, Caterer, Beverage Director, Manager and General Manager.Maintained adequate inventory, would order supplies and manage vendor relations. Produced written collaterals such as food and wine menus & specials, bar menus and cocktail lists. Would create catering and banquet bids, plan, produce and supervise Banquet and Catered events from set up to break down. Promote and produce events such as: Wine dinners, Golf Tournaments and Outdoor Music events. Coordinated building and property repair and maintenance services. Involved with scheduling, hiring, development, counseling and discipline of staff members. Involved in several staff trips to Italy for education in wine & culture. Assisted in developing training manuals and programs, policies, procedures and job descriptions. Managed daily books, general ledger, invoicing, payroll, accounts payable.Performed monthly inventories. Would resolve guest incidents and complaints to maximize performance and guest satisfaction