John Killham is a Problem Management/Data Analytics/Release Management. Colleagues describe him as "John is an excellent resource whether dealing with technical issues, or with escalations from customers. He is very knowledgeable about telecommunications in general and Avaya systems in specific. He is always willing to dive in and give it his all, regardless of what the situation requires of him." and "When I had problems in the field and needed to escalate for technical assistance; John was a member of the team that I searched for. He was always extremely knowledgable, helpful and willing to go the extra mile to assure that we were able to give our customers top notch service."