John Kindhart Email & Phone Number

As an Enterprise Advisor on the Customer Engagement team at Hyland, I interact directly with our customers through our Strategic Workshops. I interview IT, managers, super-user's, and end-users on their use of Hyland Solutions in their day-to-day work. My objectives are to listen to their processes to find pain points and inefficiencies throughout their workday, provide recommendations on expanding the use of their existing solutions, and develop a 12-month road map that aligns with organizational goals.Customer service and problem solving are critical success factors for my job as an Enterprise Advisor. In order to carry out these success factors it is important that I listen carefully to the customer, ask questions, and leverage my training and experience with Hyland solutions to create a more efficient experience for the employee, their department and organization as a whole. At the heart of my career is patient care which includes 27 years within radiology as a technologist and manager. Providing effective patient care is important at all levels for the healthcare enterprise. From registration through revenue, the ripples of a patient's experience can be felt throughout. This is where I can make an impact for your organization as an Enterprise Advisor. I will make sure the Hyland solutions you've invested in are being used to their best capabilities within your work processes.

Overland Park, Ks

I run the day to day clinical operations at our three multi-modality radiology imaging centers. My duties as Clinical Manager include:Human Resource Management: Solely responsible for the recruiting, interviewing, hiring, orientation, training orientation, productivity, discipline, review and encouragement of approximately 40 staff.Purchasing Manager: Oversee and actively involved in both small and large office purchases including vendor relations, performing price evaluations, purchase orders and service contracts. Purchase history includes high end radiology equipment.Risk Manager: Provide patient and employee safety guidelines as well as annual training.Customer Service Manager: Point person for escalated concerns or complaints from patients and providers as well as training employees of how to best control these situations.IT: On site lead for basic IT needs including being PACS and EMR super-user, set up of new users on patient and provider portals, troubleshooting computer, phone, printer, portal and various other equipment issues.Facilities Manager: I take care of basic electrical, plumbing, carpentry or any other skills obtained to help keep up the facility. I set up and communicate with contracted specialists for higher end needs.

Continuing employment within the family of Johnson County Imaging facilities since 1999. Responsible for normal screening, scanning and PACS duties for patients. Also in charge of MRI employee scheduling and I-Stat training and quality assurance. Member of staff focus group that meets to discuss building, company and staff topics. Working with radiologists to improve protocol and images. Troubleshooting PACS and RIS issues.

Responsible for the day to day business including employee scheduling, billing, account and contract maintenance, patient scheduling, scanning and patient care, and general maintenance of equipment and facilities.

Screening, scanning, filming and billing patients for MRI's. Day to day contact with facility radiologists, directors and technologist to ensure high quality performance and meeting the customers needs. Assisted in set up and breakdown of the trailer for this mobile imaging company.

Certifiied Radiologic Technologist, Radiology

Bachelor Of Science, Radiologic Technology/Science Minor In Business Management