Problem Management Specialist
CurrentResponsible for follow up, resolution, and reporting for all long-term and recurring issues.
Feb 2014 - Present
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John King Email & Phone Number
Problem Management Specialist
at
Quest Diagnostics
2 work emails found
@questdiagnostics.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Problem Management Specialist
Location
Norristown, Pennsylvania, United States
Company size
Who is John King? Overview
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Quick answer
John King is listed as Problem Management Specialist at Quest Diagnostics, a with 21190 employees, based in Norristown, Pennsylvania, United States. AeroLeads shows a work email signal at questdiagnostics.com and a matched LinkedIn profile for John King.
John King previously worked as Owner at Small Music Production Studio and Incident Management Analyst at Wipro. John King holds Ba, History from Eastern University.
Company email context
Email format at Quest Diagnostics
This section adds company-level context without repeating John King's masked contact details.
jking@questdiagnostics.com
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AeroLeads found 2 current-domain work email signals for John King. Compare company email patterns before reaching out.
Profile bio
About John King
23 years experience in IT support, projects and operations.Specialties: IT support leadership and management, service desk and call center operations, disaster recovery planning and execution, client support, support process documentation and improvement, mentoring and coaching, incident management, problem management and major incident escalation. ITIL v3 Foundation certified.
Listed skills include Disaster Recovery, Customer Support, Troubleshooting, Vpn, and 28 others.
Current workplace
John King's current company
Company context helps verify the profile and gives searchers a useful next step.
Quest Diagnostics
8 roles
John King work experience
A career timeline built from the work history available for this profile.
Owner
Small Music Production Studio
Small recording production studio for demos and project work.
Incident Management Analyst
Assisted with transition from internal service desk to outsourced service team in addition to performing previous Incident Management function at Quest Diagnostics.
Oct 2013 - Dec 2013
Incident Management Analyst
Responsible for identifying, escalating and resolving critical IT issues impacting lab operations. Responsible for analysis of trends and ensuring appropriate actions are taken. Also responsible for ensuring resolution to non-critical, ongoing issues that require oversight or coordination. Provides second and third level support and training for telephonic service desk located in Dallas, TX.
May 2012 - Oct 2013
Consultant
Contracted to Quest Diagnostics to assist with transition to new service desk delivery. Responsible for ensuring technical issues are addressed correctly, promptly and meet corporate requirements and standards.
Oct 2010 - May 2012
Senior Help Desk Analyst
Provide first and second level telephonic support to internal users. Provide technical direction to other analysts and for help desk operations. Also provide mentoring and coaching to analysts. Responsible for drafting and mainting help desk disaster recovery plan.
Sep 2006 - Oct 2010
Field Technical Support Manager
Led team supporting 6 call centers across the U.S. Responsible for disaster recovery planning, training and exercises at call centers. Also responsible for project management of enterprise wide initiatives.
Apr 1997 - Feb 2002
Sep 1993 - Mar 1997
Team & coworkers
Colleagues at Quest Diagnostics
Other employees you can reach at questdiagnostics.com. View company contacts for 21190 employees →
RS
Robert Severini Bs, Mba, Dlp
Colleague at Quest DiagnosticsNew York, United States
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FU
Frances Urbina
Colleague at Quest DiagnosticsFair Lawn, New Jersey, United States
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IM
Inger Mahimer
Colleague at Quest DiagnosticsUnited States
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BG
Bernard Gowdy
Colleague at Quest DiagnosticsUnited States
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LB
Leroy Baker
Colleague at Quest DiagnosticsSan Bernardino, California, United States
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TT
Tabetha Tillery
Colleague at Quest DiagnosticsLenexa, Kansas, United States
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BC
Bartolomeo Conte
Colleague at Quest DiagnosticsAnaheim, California, United States
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CA
Colleen Anderson
Colleague at Quest DiagnosticsHorsham, Pennsylvania, United States
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CL
Caryn Lindsay
Colleague at Quest DiagnosticsCollegeville, Pennsylvania, United States
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KJ
Karen Johnson
Colleague at Quest DiagnosticsHampton, Georgia, United States
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Robert Severini Bs, Mba, Dlp
Colleague at Quest DiagnosticsNew York, United States
View →
FU
Frances Urbina
Colleague at Quest DiagnosticsFair Lawn, New Jersey, United States
View →
IM
Inger Mahimer
Colleague at Quest DiagnosticsUnited States
View →
BG
Bernard Gowdy
Colleague at Quest DiagnosticsUnited States
View →
LB
Leroy Baker
Colleague at Quest DiagnosticsSan Bernardino, California, United States
View →
TT
Tabetha Tillery
Colleague at Quest DiagnosticsLenexa, Kansas, United States
View →
BC
Bartolomeo Conte
Colleague at Quest DiagnosticsAnaheim, California, United States
View →
CA
Colleen Anderson
Colleague at Quest DiagnosticsHorsham, Pennsylvania, United States
View →
CL
Caryn Lindsay
Colleague at Quest DiagnosticsCollegeville, Pennsylvania, United States
View →
KJ
Karen Johnson
Colleague at Quest DiagnosticsHampton, Georgia, United States
View →
2 education records
John King education
Ba, History
Diploma, Ap
West Chester East Hs
FAQ
Frequently asked questions about John King
Quick answers generated from the profile data available on this page.
What company does John King work for?
John King works for Quest Diagnostics.
What is John King's role at Quest Diagnostics?
John King is listed as Problem Management Specialist at Quest Diagnostics.
What is John King's email address?
AeroLeads has found 2 work email signals at @questdiagnostics.com for John King at Quest Diagnostics.
Where is John King based?
John King is based in Norristown, Pennsylvania, United States while working with Quest Diagnostics.
What companies has John King worked for?
John King has worked for Quest Diagnostics, Small Music Production Studio, Wipro, Intracorp, and Bryn Mawr College.
Who are John King's colleagues at Quest Diagnostics?
John King's colleagues at Quest Diagnostics include Robert Severini Bs, Mba, Dlp, Frances Urbina, Inger Mahimer, Bernard Gowdy, and Leroy Baker.
How can I contact John King?
You can use AeroLeads to view verified contact signals for John King at Quest Diagnostics, including work email, phone, and LinkedIn data when available.
What schools did John King attend?
John King holds Ba, History from Eastern University.
What skills is John King known for?
John King is listed with skills including Disaster Recovery, Customer Support, Troubleshooting, Vpn, Analysis, Active Directory, Windows, and Microsoft Office.
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