John King Email & Phone Number

Greensboro, North Carolina, United States

Manage, expand, and refine preferred vendor network for the support of external customers utilizing our Volvo Action Service, Mack OneCall and Prevost Action Service Support. Recruit, vet, and onboard new vendors. Using analytics, monitor vendor performance including acceptance rate and customer-based feedback. Communicate changes in process and other necessary information to vendors, both written and orally. Support other management staff with vendor related solutions and continuous improvement processes. Address issues with vendors as well as advocacy for vendors. Maintain electronic database of more than 10,000 vendors. Provide technical support to agents and management associates relevant to best practices as it relates to roadside service offerings. Implement and onboard vendor to our digital dispatch platform, while auditing active performance and participation in the platform. Coach vendors through engagement and performance concerns.

York Haven, Pennsylvania, United States

Accountability for both parts and service operations through the leadership of department managers. Provide leadership, coaching, training and structure. Empower department leaders to increase customer satisfaction and retention through solid business practices and creative resolutions. Spur growth through the expansion of fleet services and customer base. Manage P&L, staffing needs, overhead and liquidation of excess assets. After 4 months, operated a second location for 6 months in the absence of leadership. Returned this second location to profitable levels and turned over to new leadership on solid financial footing. Operated original location during Covid at profit levels above budget goals set for the year prior to pandemic yielding 107.26% monthly GP budget.

Carlisle, Pennsylvania, United States

Provided vendor solutions in 19 states for fleet of more than 10,000 power units/60,000 trailers. Negotiate vendor pricing agreements for labor and PM’s. Educate and enforce repair stances and procedures with vendors. Review, investigate and collect rework for substandard repairs from vendors. Review, approve and negotiate invoices. Conduct quarterly vendor audits as well as live audits. Manage vendor relationships in the region. Create maintenance plans for remote Business Units. Provide vendor support for 9 remote service sites. Lead team to define and obtain the low-cost vendor option for company equipment as needed. Coach educate, and mentor team members in processes, policies and maintenance needs. Conduct mid-year and annual associate performance appraisals.

Grantville, Pennsylvania, United States

Provided lead technician experience to less experienced tractor technicians. Build relationships and rapport with customers and vendors to expand fledgling road service and preventative maintenance business. Locate and secure talent to develop support for business as it expanded. Field roadside service calls within 100-mile radius of company headquarters

Harrisburg, Pennsylvania, United States

Manage entire service department of field and shop technicians. Create and improve systems to enhance productivity and profitability of service department. Interact with technicians, customers, manufactures and support personnel to resolve concerns, open communications and broaden market share. Schedule and manage workflow to reduce backlogs and customer down time.

Wrightsville, Pennsylvania, United States

Assistant Service Manager for 3 years, Lead Technician for 9 years. Duties included: Troubleshooting and repair of Medium and Heavy-Duty trucks, leading Technicians with more difficult diagnostics and procedures, Coaching Technicians on electronic information systems and computer based diagnostic software, while promoting a team atmosphere. Manage technician’s daily workflow and performance, solve customer concerns, and manage service department daily activities. Earned Master Volvo and Mack technician status.