John Knapik Email & Phone Number

Houston, Texas Area

Develop IT support structure for mid sized manufacturing groupbuild out a five node mesh networkmove all servers to a cloud providerreduce downtime of network by 30%reduce downtime of ERP by 40%

Houston, Texas Area

 Break Fix MAC Lansweeper audits, inventory reports, alerts

Houston, Texas Area

 Redesign IT Infrastructure for small service company Four companies merged into one looking for a firm IT growth foundation Set IT standards Install Office 365  Centralize all IT functions

Houston, Texas Area

• Break Fix• Cell Phone Administrator (Verizon AT&T)• Purchasing US IT Operations• Invoice Reconciliation US Operations• Cost Control US Operations• Cisco Call Manager, Cisco Unity Voice Messaging• Mcafee End Point, Mobile Security roll out and support• Setup Policies and Procedures for US Service Desk• IT Purchasing

The Woodlands

 Combined IT resources of seven companies into one shared services group Developed common support processes  Design and install ticketing system Installed Global Help Desk to support all seven companies Redesigned the networks of the seven companies for reliable connectivity Managed 39 reports globally Reduced costs by 700k by consolidating systems and software Eliminated redundant contractors 500k savings with no interruption of service Reduced SOX deficiencies by 60% across the seven companies with zero repeat audit findings

Houston, Texas Area

 Managed 45 reports in Aberdeen, Kuala Lumpur and Houston Improved communications between SAP Release, SAP L3, L2 and Help Desk resulting in reduction in time to close Managed Africa Task Force for Malabo Part of transition team for BJ Services/Baker Hughes merger Lead teams to integrate IT inventory, IT support structure and IT infrastructure. Assisted in SAP infrastructure rollout, consisting of customer identification, infrastructure threshold measurement and customer/infrastructure upgrade

 Managed Help Desk, Desktop Support, IT Purchasing, Licensing and Document Management groups Managed 26 reports across US operations Help Desk and Deskside were transformed from underperforming local groups to centrally managed global groups that won over customer satisfaction.  Developed and implemented software license management system. This enable BJ Services to sucsesfully defend license numbers during audits Document Management was moved from hundreds of US wide file cabinets to a centrally managed and supported system that would scan, process and publish all US invoices.  Negotiated a global purchasing agreement with Dell and Microsoft. The company moved from 6 purchasing groups globally to one centrally managed web store controlling make, model and accessories purchased.  Implemented Microsoft’s System Center Configuration Manager globally. This resulted in a two year cost avoidance by leveraging software metering and reallocating software. Established PC replacement program to upgrade PC fleet from an 8 year old average to a simply managed program to keep PCs refreshed in a four year schedule. This eliminated peak and valley budget schedules, allowing the company to better manage cash flow Improved relations with and reduced turnover within support staff.

Hardware software maintenancecomponent level troubleshootingQuality Control

Bachelor Of Science Information Technology, It, 3.5

Associate Of Science (A.S.), Management Information Systems, General

• AAS Computer Information Systems Network Specialist