• Managing $9,500,000 in annual sales with 5,000 customers for a full service heating, air conditioning, oil, and propane delivery company • Expanding customer base and tripled profits through new marketing and service strategy• Facilitating change management, talent development, and performance management• Administering payroll, benefits, and ensuring labor law and regulatory compliance• Recruiting, hiring, and certifying new team members• Acquired three companies and consolidated clients, work force, and operating procedures• Achieving operational efficiency through process improvement and employee engagement• Improving performance and productivity via daily coaching and client follow up• Scheduling of 20 technicians, delivery drivers, sales representatives, and office personnel

• Managed all aspects of store operations, including an annual budget of $50,000,000 through eight sales and three service departments• Developed and analyzed annual operating plans and monthly goals for five supervisors and over 150 associates• Performed compensation analysis, and maintained employee records through HRIS• Investigated and resolved employee relations issues for exempt and non-exempt staff • Created new development training program which assisted 20 associates being promoted• Administered the District Leadership Program for all new managers and supervisors• Recruited, hired, oriented, and trained over 1,000 new employees• Back to School Achiever Award, November 2009• Chairman’s Customer Service Award, April 2007• District Supervisor MVP, 2005