· Provide on-site and remote computer support such as virus removal, system cleanup and performance improvement· Resolve various technical issues including internet access and email problems· System configuration requirements for computer purchasing

• Provide on-site and remote computer support for email, anti-virus, Microsoft Office• Troubleshoot hardware problems on computer desktops, laptops, servers, printers, scanners, network, Wifi, remote access, VPN• Provide Help Desk Support for end users• Utilize Connectwise Help Desk ticketing system to maintain real-time customer support

• Provide on-site and remote computer support for email, anti-virus, Microsoft Office• Troubleshot hardware problems on computer desktops, laptops, servers, printers, scanners

· Provide on-site and remote computer support such as virus removal, system cleanup and performance improvement· Resolve various technical issues including internet access and email problems· System configuration requirements for computer purchasing· Set up home and business networks, Exchange email, routers, desktops and laptops· Photograph Employees for company web site

· Was the sole technician responsible for creating and maintaining the company’s local area network made up of various Dell workstations, laptops and rack mount servers. Started with Windows workgroup and Novell network, and then upgraded to a Windows environment with Windows NT and then to Windows 2000/2003/2008· Setup and maintained employee’s email programs which included Microsoft Outlook Express and Microsoft Outlook 97/2000/2003/2010· Setup and maintained back end Microsoft Exchange and Internet Information Server for email as well as integration with antivirus programs such as Network Associates and McAfee. · Setup and maintained VPN (Virtual Private Network) via hardware and software solutions to our client’s physical location for safe and secure file transfer of SQL databases· Created and maintained company’s various websites. Programmed websites to automatically import documents for easy additions and updates· Developed retails sales force automation back end and reporting system which provided easy client order entry, in field sales support, auditing tools and competitive price checking· Created and maintained documentation for all of the company’s software projects and installation procedures· Developed various programs for clients to manage retail inventory data· Created DTS (data transformation services) packages to import/clean/validate client data into MS SQL server database · Developed company’s Time and Expense system· DBA SQL Administrator for company and clients· Provided training to clients on company software and mobile devices· Maintained backups for both LAN and client’s projects and data

· Provided maintenance on tablet computers in waste management vehicles which managed their weighing and tracking system. This gave clients added value by providing information required for reporting and analysis· Provided tech support for waste management tracking software and hardware, phone support as well as onsite· Created and maintained tech support call log database and reporting systems using Microsoft Access with searchable knowledgebase to resolve common issues· Maintained IVR (Interactive Voice Response) telephony system for clients to take inventory surveys over the telephone, including importing that data into a SQL database· Provided phone support for clients on company software as well as Microsoft applications, Anti-virus, and hardware · Managed tech support personnel, took overflow as well as escalated support calls

· Performed on-site service calls including installing computers, printers and other peripherals· Built and repaired PC desktop computers as well as install software per customer specifications· Created testing procedures and ensured computers passed quality control tests

· Performed on-site service calls including installing computers, printers and other peripherals· Built and repaired PC desktop computers as well as install software per customer specifications

· Performed on-site service calls including installing computers, printers and other peripherals· Built and repaired PC desktop computers as well as install software per customer specifications