John Krolopp Email & Phone Number

Glenview Illinois

Greater Chicago Area

Experienced national account manager focused on client success and skilled in building, maintaining, and growing long term client relationships that develop client brand reputation and drive repeat business. Operational management; accomplished in delivering the right balance of products and services to meet client, company, and end consumer needs. Designer of programs that secure scaled incremental growth. As a company principal that reported to the president and owner, responsibilities include national account development, customer retention account management, sales growth and sales operations. General management responsibilities consist of product sourcing through China based supplier, company operational strategy, product development, marketing, outsourced warehousing, freight brokerage, negotiation, sales training and the management of customer service support systems.o Negotiated high volume contracts with Lowe’s Home Improvement, Menards Inc., Home Depot Expo Design Division, Blain Supply. Designed mass merchant product lines to meet value price point needs while maintaining quality standards to insure the lowest defect and charge back rates possible (i.e. < .01% average with Lowe’s).o Developed and expanded the high-end quality and service driven independent retail customer base by 40%, which provided the best market opportunity by delivering quality, design style, exclusivity, and service.o Drove the development of proprietary premium products, resulting in successful shift of company sales focus from high volume lower margin customers to high margin customer base resulting in significant operating profit margin increase. Mix shift resulted in highest price point items becoming the fastest selling within independent retailers.o Developed and introduced innovative to industry table top and battery-operated LED items, which became important ancillary annual orders at all account levels resulting in a new annual revenue stream of 5% plus overall.

Chicago, Il.

New Development Team – Lead Employee Reported to general managers and divisional ownership partners.• Opening team member for two new start-up environment restaurant concepts Wildfire and Mity Nice Grill; both concepts currently run as successful multi-unit installations.• Researched and implemented continuous improvement systems to enhance existing/new divisional concepts.• Trained new management hires and employee teams as part of the corporate 365 Degree Role Model Training System in order to expedite performance and motivate job skills in a fast-paced environment.• Developed event demand planning and event sales strategies, resulting in increased brand recognition and created profitable in-store revenue streams.