Reporting directly to group CEO and handling supply chain operational design in addition to extending the implementation of existing products and creating new ones.

Ensure profitability while leading company through continuous improvement in service procedures, policies, standards in each stage of shipping process is on time, cost and customer satisfaction. • Acting as a role model by representing the voice of the customers throughout the organization whilst protecting the company’s interests.• Participate in business plans, budgets, conduct regular performance reviews, forecast and provide performance updates to management. • To devise and ensure systems and processes are in place for effective co-ordination with suppliers and customers leading to improved service levels.• To manage relationships with large vendors, Port, Customs and local authorities.• To set goals and formulate strategies to ensure long term business sustainability.• To maintain high level client contacts to ensure deep rooted and long term business relationships.• To lead, guide and keep the team motivated and high spirited thus to ensure to extract desired levels of performance.• Provide solutions and take lead in resolving end-to-end process issues. Take full ownership in resolving cross-functional issues.• Drive projects, improvement process and monitor performance against KPIs and targets. • Achieve consistently high results and consistent performer and strong ability to analyze problems and provide solution.Key projects implemented: • Developed, coordinated and implemented the customer care concept successfully within the team resulted in improved customer satisfaction. • Drive longstanding containers and resulted in turnaround of equipment, significant cost savings, and improved efficiencies. • Successfully driven automation resulted in reduction of calls which has improved quality of calls to the utmost customer satisfaction. • Successfully lead the invoice quality project within the team, resulted in 98% invoice accuracy.

Leading customer service team and involved in migration of customer service transactional activities to Global Service Center. Provide solutions and take the lead in resolving end-to-end process issues. Take full ownership in resolving cross-functional issues.Monitor daily activities and attend daily and weekly hurdles. Maintaining good relation with stake holders like terminal, customs, chamber of commerce etc. Career Achivements:• Have been closely involved to set up process and initiate cross trade business which contribute to revenue and was recognized with the “Blue Ribbon award” from head office in Copenhagen.• Ensured profitability through cost cutting initiatives and secured new business through efficient utilization of internal resources and the streamlining of operational and customer service procedures.• As part of Care Program have been certified as the Care facilitator & Coach.

Heading export team of 10 members responsible for handling Export documentation, Load list & Manifestation. Securing containers on load list by follow up process to maximize loading.

Heading export documentation 8 member team and responsible for all documentation activities which include manifestation, amendment, charges update & Invoicing etc. Promoted as Documentaiton Manager and leading the Import and Export documentation team efficiently and complying to the documentation requirement. Have come up with several improvement process which has resulted in efficency and improved data quality.Have played a leading role in migration of documentation activities to back office in Manila.

Initially joined Freight Forwarding division and handled various project cargo as operation coordinator later moved in to liner operations.- Handling customer’s queries regarding shipments, liaising with transporters for container movement, correspondence with agents globally; managing documentation for clearing shipments; on-line tracking of all shipments and updating customers immediately, coordination of Air, sea and land movement.Building excellent relationships with existing customers & identifying new ones.Problem solving & providing innovative ideas and suggestions to improve service.- Liner Responsibilities:Customer service /Documentation agent handling APL and NYK customer query, load, discharge list, Arrival notice, US Military shipments, project cargo – Break bulk and OOG bookings etc. Also handled issuance of delivery order, claims and stowage etc.

Shipping activities – handling documentation of Import and Export cargo, Ship manning, Crew sign on and sign off etc.Stevedores for Nedlloyd lines and handling documentation & operations for cargo clearance, cargo claims & Insurance surveys etc.