John L. Email & Phone Number

Remote

Onboarding new customers through their Implementation of Mimecast Secure Email Gateway and related products such as DMARC, Awareness Training, CyberGraph, and Internal Email Protect.

Implement DMARC project with clients and working with clients long term to manage their DMARC project. Provide SME coverage on DMARC topics.

San Diego

Manage Microsoft Server 2003, 2008, 2012, 2012 R2 including maintaining Active Directory, DNS, Server Backup, and other services as needed. Troubleshooting all calls and emails through ticketing system to resolve reported issues. Creation of Knowledge Base articles, processes, and guides. Office 365 Tenant management and administration including implementation of security technologies for SPF, DKIM, DMARC. Setup Exchange rules and MFA for tenants. Management of GSuite… Show more Manage Microsoft Server 2003, 2008, 2012, 2012 R2 including maintaining Active Directory, DNS, Server Backup, and other services as needed. Troubleshooting all calls and emails through ticketing system to resolve reported issues. Creation of Knowledge Base articles, processes, and guides. Office 365 Tenant management and administration including implementation of security technologies for SPF, DKIM, DMARC. Setup Exchange rules and MFA for tenants. Management of GSuite including setup of email accounts, shared resources, and reviewing login audit logs.Setup and configuration of firewalls such as SonicWall and Fortinet including QOS for VOIP phone services.Plan and build Asterisk FreePBX phone servers, phone provisioning, and call flow per requirements. Administration and day to day management of servers and phone system. Show less

San Diego

Built and managed Azure cloud based systems for rapid deployment and integration with Azure infrastructure. Department focus of pushing technology from on-premise to cloud based solutions. Took ownership of projects and became the subject matter expert while working with multiple business units to provide fluid and dynamic services with little to no impact on their day to day operations. Provided escalation point and mentorship for service desk operations and building business acumen in… Show more Built and managed Azure cloud based systems for rapid deployment and integration with Azure infrastructure. Department focus of pushing technology from on-premise to cloud based solutions. Took ownership of projects and became the subject matter expert while working with multiple business units to provide fluid and dynamic services with little to no impact on their day to day operations. Provided escalation point and mentorship for service desk operations and building business acumen in various technology areas. Became GitHub Enterprise Administrator running on Ubuntu Linux in Azure. Show less

Oakland, Ca

First internal IT hire, starting in-house Help Desk reporting to COO.Analysis and documentation of on premises and private cloud including documentation of servers, network, and interconnects.Advise company concerning security and technical needs to road map projects.Manage day to day support needs of 85 in office and for remote employees including account management in AD and Office 365.

Martinez, Ca

Led Help Desk by creating documentation and standardized processes and training new Technicians. Handled day to day support of over 300 employees in four main offices and liaison with other departmental IT staff such as County of Contra Costa and Child Support Services to coordinate access and services.Designed and configured replacement ticketing system using Web Help Desk.

Livermore, Ca

Staffed Help Desk during team transition and trained all new technicians.Crafted all documentation and developed standard processes used by Help Desk to follow SOX, Joint Commission, and HIPPA compliances.Worked with Operations Manager to implement Document Management system including integration of efax to file for automation of fax delivery.

San Mateo, Ca

Handled day to day support of over 600 employees in main office and branch offices located in major metro area of the west coast.Traveled to offices to perform onsite required maintenance, troubleshooting or assist with project work, remodels or ownership changes.Collaborated to create and edit the documentation of Help Desk and System Administration processes and procedures.

San Carlos, Ca

Perform software and hardware diagnostics to identify probable root cause for desktops and laptops and recommending a solutions based upon each client's needs. Ensure the highest levels of customer service and satisfaction while protecting the Geek Squad brand.Duties include:· Provide initial point of contact with clients in-store to check in computers for service· Performed basic testing to determine product needs and service solutions· Facilitated in-store sales, upgrades,… Show more Perform software and hardware diagnostics to identify probable root cause for desktops and laptops and recommending a solutions based upon each client's needs. Ensure the highest levels of customer service and satisfaction while protecting the Geek Squad brand.Duties include:· Provide initial point of contact with clients in-store to check in computers for service· Performed basic testing to determine product needs and service solutions· Facilitated in-store sales, upgrades, installation and service Show less

Started as a customer service rep taking phone orders and providing basic product assistance. Transitioned to training in the the warehouse from order picking, operating the fork lift, and making emergency deliveries. During the last six months of my employment I ran the warehouse and trained three replacement warehouse staff replacements.

Trained in basic duties as a Supervisor from assisting with Skate Guards and Cashiers. Trained with other supervisors on more advanced responsibilities such as Refrigerant and ice maintenance to sharpening skates for customers. Was selected to receive SIRO training and became a certified Ice Resurfacer Operator.

Ccna, Network And System Administration/Administrator

Full Stack Web Development Certification, Computer Software Engineering

Bachelor Of Science (Bs), Information Technology

A.A, Creative Writing

Education record