John L Engelund Email & Phone Number

Stockton, Ca, Us

Sacramento, California, United States

• Committee Engagement: Secretary for Asset Servicing Product Oversight Committee, focusing on New Business and Product Review/Approval Process specifically Jurisdictional Expansions. Ensured complete proposals with compliant documentation/approvals within the service level agreement, from business unit submission to completion of committee review. Track proposals for internal reference and governance. Received 5 peer awards while ASPOC committee secretary.• Content management: Support product team data updates/web maintenance for multiple teams via Global Product Content Center via SharePoint. • Deliverables/Documentation: Manage dashboards, test plans, roadmaps, and quarterly scorecards, ensuring documentation/execution of initiatives. Support global Product Review Board presentations (facilitate creation, content material, data housing. and metrics).• Governance: Manage project teams and governance structures. Point of contact for Asset Servicing Product teams managing compiling requested data (organizational changes, new business wins and overall business updates) semiannually for Richard Greensted Scrip Issue (Global Investor Servicing Industry standard publication).• Project Management: Provide governance and oversight to a portfolio of business projects and deliverables across Asset Servicing Product. Supporting product team lead for Accounting & Investor Services Product Families, Insurance Segment, and Liquidity & Investment Solutions teams. Team specific projects included Global regulatory AML process, Vendor/Client integration to Transfer Agency process, budgeting. varied analyst projects, and jurisdictional expansion domicile matrix/inventory.• Stakeholder engagement: Work with senior product leads and their teams ensuring alignment with various goals, fostering productive product engagement (confidential and non-confidential), corporate deliverables and ad hoc requests for senior management.

Sacramento, Ca

• Audit management: Led Internal (State Street Corporate) and External Operational Audits (KPMG, PWC and E&Y) for Sacramento IIS, Service Organization Control (SOC) audits, and Sarbanes-Oxley (SOX) audits, managing control selections and testing as business team liaison for Sacramento IIS teams start to finish.• Billing management: Population, review and submission for 20+ Clients (including CALPERS, CALSTRS, UC Regents, State of Montana, Texas Teachers, LA County ERA, and confidential clients). • Business continuity: Sacramento point of contact for 100+ IIS staff across Global Delivery/Client Service teams, Managed plan maintenance, enhancement initiatives, and testing coordination to ensure operational resilience. Prepared yearly business risk assessment.• Compliance and Risk: Ensured at all levels adherence to regulatory requirements and organizational policies. Conducted monthly clear desk policy, global delivery process packages, and fund setups/headers reviews to ensure client submission and setups met corporate compliance process.• Core process support: Ensured accuracy and efficiency of front, middle and back-office needs for Sacramento Global Delivery & Client Service core processes/needs for 20+ Clients (including CALPERS, CALSTRS, UC Regents, State of Montana, Texas Teachers, LA County Employee, and confidential clients), implementing process solutions where needed.• Project Management: Oversee short-term and long-term projects, providing support, tracking, analytics, discussions, and presentations to facilitate project success. Projects included annual access reviews for 100+ employees, office moves across multiple teams, right-shoring 10+ clients, and software/application roll-outs.• Virtual Team: IIS lead on West Coast for 20+ clients, Coordinating/managing organizational deliverables, goals and objectives (including federal & corporate compliance, regulatory, client review packages, setup reviews, and other due diligence).

Alameda, Ca / Sacramento, Ca

• Client engagement: Received and resolved inquiries from clients and multiple internal business groups, ensuring timely resolution. Ensured regular client contact for deliverable updates, service reviews, fostering strong relationships and satisfaction.• Customer service excellence: Resolved various user issues with timely and highly personalized problem solving, and customer service, addressing a diverse scope of business processing and systems-related issues to enhance user satisfaction.• Project Management: Coordinated the implementation of new funds, systems, and processes, as well as assisted with client conversions and other client projects, ensuring smooth transitions and project success.• Rapid problem resolution Provided level-one help desk support, investigating and resolving internal and external issues for mainframe and web-based applications across 20+ Public Pension Fund Clients for over 100 employees. Implemented fixes, and escalated complex technical issues as necessary to ensure timely resolution and minimize downtime.• Team management: Successfully managed a fund accounting team of over 8 employees servicing State of Montana and UC Regents Public Fund accounting and custody business through Alameda to Sacramento office Migration from 2011-2012, ensuring smooth operations and high-quality service delivery.• Tracking system development: Created a tracking system to monitor user requests from submission to final resolution, enhancing efficiency and accountability in issue resolution processes.

Alameda, Ca

Maintained daily/monthly fund accounting and audit controls and operations ensuring that procedures are completed for a group of global/domestic equity and fixed income funds for 10+ Public Fund clients. Duties included validating past dues, monitoring trade activity, researching custody to accounting recon exceptions, researching cash exceptions, corporate actions and assisted with all inquiries and ad hoc requests within a team environment. Served as point of contact across external clients. Processed client directed cash activities. Prepared, reconciled and delivered accurate and timely financial statements on both a daily and monthly reporting basis. Prepared any scheduled or ad hoc financial reporting by the required deadlines. Excellent working knowledge of internal accounting platform, Multi Currency Horizon. Bloomberg support.

Boston, Ma

Maintained a group of mutual funds for Capital Market Research Group within Sun America. Provided accounting support for the Custody Department. Updated and maintained several different Excel schedules. Monitored cash and securities activities. Verified cash-related transactions and balances, monitored all money movements in custody accounts. Ensured proper settlement of trades and income collection. Monitored corporate actions. Researched asset listing, income payment, and trade settlement discrepancies. Initiated broker, bank, and vendor inquiries. Reconciled sub-custodian reports to DDA totals. Calculated cash availability, reconciled cash, monitored overdrafts, processed trades, interest application/research & reconciled weekly reports financial records.