Passionate, Self-Starter - with 15 + years of solutions-based leadership experience in healthcare, biotechnology, industrial products and retail markets. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬My name is John Knight, and I get great satisfaction from not only planning, but successfully executing change management initiatives - improving efficiencies, reducing costs, managing processes and service offerings that enhance the customer experience.My most recent successes have been with Brother International Corporation. Serving in Technical Solutions as a Sr. Manager, I have the pleasure of leading an amazing, high performing team that provides sales enablement and technical support to our customers throughout North and South America. Prior to Brother, I worked for a few leading Biotech and Healthcare companies. As a Regional Manager for start-up Indigo Ag, I supported its growth in the Memphis area. I also worked with Precision Diagnostics and Ameritox with accountability for a region spanning AR, TN, MS, and TX with over 50 direct report employees. I focused on expanding market presence, launching new products and services within my territory and managing costs while also strengthening account relationships, efficiencies, and service delivery. Before working in healthcare, I was with Enterprise Holdings, originally in their Management Training Program with promotions to Assistant Branch Manager, and ultimately Branch Retail Manager. Across all roles, I’ve built a reputation for achieving results, fast. I'm a hands-on leader who gives my teams high-touch training and support, sets and monitors performance benchmarks, and cultivates high-value key account/contract relationships. Core Strengths:► Business, Product & Service Planning► Process Optimization► Market Capture & Capacity Planning► Project Management & Change Management► Team Building, Training & Leadership Development► Cross-Functional Team Leadership► Customer Experience Excellence► Performance / P&L Turnarounds▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬I am on LinkedIn to grow my professional network and welcome new connections. You can also contact me directly: ✉ jlknight1@gmail.com
Listed skills include Customer Satisfaction, Sales, Sales Management, Training, and 29 others.