Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
John Romano is listed as Operations Leader | Multichannel Contact Center | Key Performance Indicators | Revenue Generation | Coach | Mentor | Customer Care | Business Process Outsourcer | Strategy | Budgeting | Brand Ambassador| Change Agent at John L. Romano Consulting, LLC, based in Omaha, Nebraska, United States. AeroLeads shows a matched LinkedIn profile for John Romano.
John Romano previously worked as Principal at John L. Romano Consulting, Llc and Director Global Performance & Management/Operations at Hyatt Hotels Corporation. John Romano holds Master Of Science - Ms, Education from Iowa State University.
Global Operations and Customer Care Executive, expertise in managing large multi-channel contact center operations, Business Process Outsourcers and workforce management. A trusted partner proficient at navigating uncharted territory and delivering an unprecedented customer experience grounded in empathy. Relentlessly focused on team development and the success of others. SPECIALITIES: Global Operations | Strategic Planning | Executive Leadership | CX | KPI | P&L | Team Building | Mentoring & Coaching | Process Engineering | Change Management | Vision | Business Acumen | Sales | Revenue Generation | Budgeting | Cost Containment | Financial Planning | Workforce Management | EmpathyFeel free to contact me at 402-960-4191 or JLRomano@cox.net
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Specializing in multi-channel customer care, global contact center operations, Business Process Outsource management, KPI’s, workforce management, reporting, analytics, and business continuity.
Omaha, Nebraska, United States
Responsible for global capacity planning and the operational efficiency of eight contact centers around the world with P&L/budget of $75M. Functions included optimization and workforce management, disaster recovery, Business Process Outsourcers, Key Performance Indicators, performance dashboards, analytics and reporting.
Omaha, Nebraska, United States
Responsible for $1.2B in annual sales and a $20M budget. Delivered superior levels of NPS, significant organizational revenue and drove retention levels notably higher than benchmark. Provide leadership for 700+ associates in the roles of sales, loyalty customer service, consumer affairs and social media.
Omaha, Nebraska, United States
Led the North America Loyalty Membership and Rewards Customer Service Support Center managed all contact channels and award redemption and a $5M budget. Processed loyalty redemptions resulting in $15M annually in revenue for hotels globally.
Chicago, Illinois, United States
Responsible for guest resolution, implemented global empowerment and drove single point of contact, managed primary research studies, worked with senior level hotel operations on the implementation and delivery of best practices to drive NPS and brand loyalty.
Quick answers generated from the profile data available on this page.
John Romano works for John L. Romano Consulting, LLC.
John Romano is listed as Operations Leader | Multichannel Contact Center | Key Performance Indicators | Revenue Generation | Coach | Mentor | Customer Care | Business Process Outsourcer | Strategy | Budgeting | Brand Ambassador| Change Agent at John L. Romano Consulting, LLC.
John Romano is based in Omaha, Nebraska, United States while working with John L. Romano Consulting, LLC.
John Romano has worked for John L. Romano Consulting, Llc and Hyatt Hotels Corporation.
You can use AeroLeads to view verified contact signals for John Romano at John L. Romano Consulting, LLC, including work email, phone, and LinkedIn data when available.
John Romano holds Master Of Science - Ms, Education from Iowa State University.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the John Romano you were looking for.
