John Romano

John Romano Email and Phone Number

Operations Leader | Multichannel Contact Center | Key Performance Indicators | Revenue Generation | Coach | Mentor | Customer Care | Business Process Outsourcer | Strategy | Budgeting | Brand Ambassador| Change Agent @
John Romano's Location
Omaha, Nebraska, United States, United States
About John Romano

Global Operations and Customer Care Executive, expertise in managing large multi-channel contact center operations, Business Process Outsourcers and workforce management. A trusted partner proficient at navigating uncharted territory and delivering an unprecedented customer experience grounded in empathy. Relentlessly focused on team development and the success of others. SPECIALITIES: Global Operations | Strategic Planning | Executive Leadership | CX | KPI | P&L | Team Building | Mentoring & Coaching | Process Engineering | Change Management | Vision | Business Acumen | Sales | Revenue Generation | Budgeting | Cost Containment | Financial Planning | Workforce Management | EmpathyFeel free to contact me at 402-960-4191 or JLRomano@cox.net

John Romano's Current Company Details
John L. Romano Consulting, LLC

John L. Romano Consulting, Llc

Operations Leader | Multichannel Contact Center | Key Performance Indicators | Revenue Generation | Coach | Mentor | Customer Care | Business Process Outsourcer | Strategy | Budgeting | Brand Ambassador| Change Agent
John Romano Work Experience Details
  • John L. Romano Consulting, Llc
    Principal
    John L. Romano Consulting, Llc Jan 2022 - Present
    Specializing in multi-channel customer care, global contact center operations, Business Process Outsource management, KPI’s, workforce management, reporting, analytics, and business continuity.
  • Hyatt Hotels Corporation
    Director Global Performance & Management/Operations
    Hyatt Hotels Corporation Jun 2015 - Jun 2020
    Omaha, Nebraska, United States
    Responsible for global capacity planning and the operational efficiency of eight contact centers around the world with P&L/budget of $75M. Functions included optimization and workforce management, disaster recovery, Business Process Outsourcers, Key Performance Indicators, performance dashboards, analytics and reporting.
    View
  • Hyatt Hotels Corporation
    Director North American Operations
    Hyatt Hotels Corporation Nov 2011 - May 2015
    Omaha, Nebraska, United States
    Responsible for $1.2B in annual sales and a $20M budget. Delivered superior levels of NPS, significant organizational revenue and drove retention levels notably higher than benchmark. Provide leadership for 700+ associates in the roles of sales, loyalty customer service, consumer affairs and social media.
    View
  • Hyatt Hotels Corporation
    Director North America Loyalty Operations Support
    Hyatt Hotels Corporation Sep 2000 - Oct 2011
    Omaha, Nebraska, United States
    Led the North America Loyalty Membership and Rewards Customer Service Support Center managed all contact channels and award redemption and a $5M budget. Processed loyalty redemptions resulting in $15M annually in revenue for hotels globally.
    View
  • Hyatt Hotels Corporation
    Manager Corporate Consumer Affairs
    Hyatt Hotels Corporation Aug 1995 - Aug 2000
    Chicago, Illinois, United States
    Responsible for guest resolution, implemented global empowerment and drove single point of contact, managed primary research studies, worked with senior level hotel operations on the implementation and delivery of best practices to drive NPS and brand loyalty.
    View

John Romano Education Details

Frequently Asked Questions about John Romano

What company does John Romano work for?

John Romano works for John L. Romano Consulting, Llc

What is John Romano's role at the current company?

John Romano's current role is Operations Leader | Multichannel Contact Center | Key Performance Indicators | Revenue Generation | Coach | Mentor | Customer Care | Business Process Outsourcer | Strategy | Budgeting | Brand Ambassador| Change Agent.

What schools did John Romano attend?

John Romano attended Iowa State University.

Not the John Romano you were looking for?

  • John Romano

    John Romano
    Edmond, Ok
    6
    msn.com, cttel.net, tronox.com, tronox.com, tronox.com, tronox.com
  • John Romano

    John Romano
    Richardson, Tx
    4
    telstra.com.au, telstra.com, infosys.com, infosys.com

    3 +611322XX

  • John Romano

    John Romano
    Creative Director At John Romano Creative / Nft Creator At Atomic Love Byte
    Menlo Park, Ca
    2
    csr.com, yahoo.com
  • John Romano

    John Romano
    United States
    2
    hotmail.com, blackstone.com

    2 +197888XXXXX

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.