John Labrie Email & Phone Number

Montreal, Quebec, Canada

Montreal, Canada Area

Responsible for National Bell Residential Services (BRS) revenue assurance with a focus on Bell TV. Evaluate order to cash process flows for all existing and new products ensuring that the cash flow does not allow services to be rendered without the anticipated compensation. Manage virtual teams across IT, billing, operations, finance and marketing to assess and correct areas of leakage, both proactive and reactive. High level of project management required to ensure funding and change… Show more Responsible for National Bell Residential Services (BRS) revenue assurance with a focus on Bell TV. Evaluate order to cash process flows for all existing and new products ensuring that the cash flow does not allow services to be rendered without the anticipated compensation. Manage virtual teams across IT, billing, operations, finance and marketing to assess and correct areas of leakage, both proactive and reactive. High level of project management required to ensure funding and change management has executive support. Show less

Montreal, Canada Area

Responsible for the National call center sales results through new acquisitions and installed base customer management. Customer segments included were; consumer, business, VIP, direct sales and customer loyalty (2200-2400 agents). Developed and implemented regional KPI’s per segment to ensure corporate results were delivered. Monitored and reported on daily, weekly, monthly and year end expected performance . Developed executive scorecards and presented strategies to mitigate risk and… Show more Responsible for the National call center sales results through new acquisitions and installed base customer management. Customer segments included were; consumer, business, VIP, direct sales and customer loyalty (2200-2400 agents). Developed and implemented regional KPI’s per segment to ensure corporate results were delivered. Monitored and reported on daily, weekly, monthly and year end expected performance . Developed executive scorecards and presented strategies to mitigate risk and provided recommendations for on going plans to exceed targets. Show less

Montreal, Canada Area

Responsible for the National churn and direct sales results. Segments included were consumer sales, business sales consumer retention/loyalty (250-300 agents). Developed and implemented regional sales compensation plans for direct sales using a $10M annual budget and managed churn levels in liason with marketing. Aligned bottom up and top down national objectives incorporating training, new product launch and anticipated competitive impacts. Monitored and reported on daily, weekly, monthly and… Show more Responsible for the National churn and direct sales results. Segments included were consumer sales, business sales consumer retention/loyalty (250-300 agents). Developed and implemented regional sales compensation plans for direct sales using a $10M annual budget and managed churn levels in liason with marketing. Aligned bottom up and top down national objectives incorporating training, new product launch and anticipated competitive impacts. Monitored and reported on daily, weekly, monthly and year end expected performance . Presented sales results to executives with a focus on ROI. Managed weekly discussion with marketing, finance and operational VP's identifying competitive risks and market impacts vs our annual objective. Show less

Montreal, Canada Area

Responsible for the National agent compensation and reporting. Segments included were consumer, business, consumer retention/loyalty, and VIP (1800-2000 agents). Developed and implemented regional sales compensation plans for direct sales teams. Delivered daily, weekly, monthly, quarterly and annual agent level results compared to KPI's. Performed monthly compensation payouts to all agents, team leads and executive leads. Developed and implemented all hierarchies of reporting, agent level… Show more Responsible for the National agent compensation and reporting. Segments included were consumer, business, consumer retention/loyalty, and VIP (1800-2000 agents). Developed and implemented regional sales compensation plans for direct sales teams. Delivered daily, weekly, monthly, quarterly and annual agent level results compared to KPI's. Performed monthly compensation payouts to all agents, team leads and executive leads. Developed and implemented all hierarchies of reporting, agent level, team lead level, middle management and executive results. Monitored and reported on daily, weekly, monthly and year end expected performance identifying areas of opportunity for improvments. Show less

Officers', Partners' And Directors' Course, Finance

Certification required to be recognized within the Financial Industry as a Certified Compliance Officer, Official Partner or Distinguished.

M.I.T. Certificate, Management Information Technologies

Ba, Economics

D.E.C., Business Administration