Perform outside sales activities.Prepare estimates for equipment, materials and servicesDevelop proposals and perform presentations to potential customers or existing customers.Determine customer needs and work closely with customers to determine solutionsConduct post sale follow-ups with customersManage and sustain high levels of customer satisfactionMaintain accurate sales activity information in CRMMaintain an accurate sales pipeline and a high level of pipeline management. Develop relationships with clients, engineers and general contractorsMaintain and improve sales skills and industry knowledge through self-study, product seminars, company-provided training, etc.

General Manager of a year round high volume Swim School. Voted as best swim lesson in Cincinnati by Cincinnati Family Magazine multiple years in a row!Our priority is to teach children starting as young as 8 weeks old to love and respect the water. We are committed to providing swim lessons that build confidence and teach water safety skills in a child centered environment.Our international reputation for excellence in teaching has grown as a result of our passion for teaching and our learn-to-swim techniques. As our students grow from babies to toddlers to pre-teens we focus our lessons on teaching skills to help your child excel.

Overall management and P&L responsibility for the Cincinnati, OH unit. Main directive to create an innovative specialty retail business model, including staff training programs in service excellence and product knowledge, marketing and operational systems. Created a top notch Customer Service team which surpassed all metrics. The resulting customer experience enabled the business to attract and retain end-user and MRO customers. This allowed business to grow through positive word of mouth and social marketing.

Managed the complete operations and marketing functions of 5-7 full service medical equipment branches and 42 satellite locations in the Ohio valley – Louisville market. Marketing and Sales: Supervised sales and marketing associates and developed corporate and market-based marketing plans. Responsible for contractual agreements with hospitals, home health agencies and third party (health insurance) administrators. Responsible for the start-up and development of store with-in a store program which expanded the home care divisions' reach from regional to nationwide. Operations: Oversaw all risk management activities, established and monitored all third party billing procedures and account receivable collections. Ten branch management associates reported directly to my office, with overall responsibility for 75-100+ associates. Human Resources: Recruit, hire/fire, train, set mutual goals, team build and oversaw the management development program for a wide spectrum of sales and staff positions including: branch and marketing managers, respiratory therapists and account receivable specialists.