John Lambart Email & Phone Number

Cornwall

Performance Management Consultant, (formerly staff training manager 2004 - 2011) NSPCC, Weston House, 42 Curtain Road, London. EC2A 3NH January 2004 to Present Key duties: Development, administration and evaluation of performance processes including, Appraisals; mid-year reviews; behavioural indicators; objective setting and training compliance. I am responsible for the Management and administration of the apprenticeship levy and supporting the design, development and evaluation of training activities such as onboarding, induction, management and skills development.Key Achievements• Co-chaired the fundraiser apprenticeship trailblazer group which delivered a level 3 Fundraiser apprenticeship standard (2020)• Integration of NSPCC behavioural indicators into personal objectives and an annual performance rating (2019)• Developed an apprenticeship strategy and policy, signing up 191 apprentices to date (2018)• Managed and administered the roll-out of second line manager ‘maximising performance’ programme (2017) • Transferred training and support materials from classroom based to using remote delivery methods, including webinars, e-learning and podcasts (2015)• Developed and implemented an on-line appraisal system to enable objectives, reviews and appraisals to be carried out online (2013) • Designed, delivered and evaluated training session to over 400 managers at all levels on a new Performance Management process and support mechanisms (2012)• Scoped, designed, delivered and evaluated training programmes to support the development of telephone and online helplines, including the merger with Childline (2009) • Designed, delivered. administered and evaluated a Leadership and management development framework and training programme, resulting in ILM endorsement for the programme (2008) • Supported the design, delivery and assessment of a behavioural interviewing programme across the organisation, in line with the recommendations of the Bichard enquiry (2005)

London And The South East

• Training Manager (London and the South East), WHSmith News, Rowan House, Kembrey Park,Swindon, Wiltshire. SN2 8UH. July 2000 – Nov 2003Key duties: Regional training manager supporting the training needs for 17 warehouses, and part of a team of training managers identifying, designing, delivering and evaluating national initiatives and training solutions. Participation in regional and national training meetings.Key Achievements• Nationally responsible for commissioning, managing, delivering and evaluating a revised induction process contributing to a 12% improvement in retention) (2003) • Evaluated the impact of training solutions to assess their effectiveness and the value they added to the company (for example, 23% pack line productivity improvement at one site) (2002)• Managed the company IT training and roll-out of an e-learning suite of management development courses (2001)

Cambridge, United Kingdom

Systems Support Manager, Spicers Ltd, Sawston, Cambridge, CB22 4JG January 1989 – July 20001999 – 2000 Systems Support Manager managing 4 line managers and 24 staff, providing systems support for 1500 customers and company branches across 4 European nations.1996 – 1999 IT training manager, managing two teams to roll out a new IT system across Europe.1993 – 1996 Training Officer, involved with EU funded NVQ development tools1991 – 1993 Quality Auditor, BS5750 and ISO 9002 accredited1989 – 1991 Stock Auditor, ensuring 99.9% stock record accuracy maintained for 15,000 products