Usually good at clever introductory sentences. An expert on multitasking and creative thinking. Quick on my feet, can adapt to any work environment, and thrive in chaos. I love writing a playbook when there isn't one. Experienced in B2B account management and account management at scale.My professional journey started when I left college to create an events promotion and production company in 2017. I spent three years fostering inclusive spaces where underrepresented artists could perform for audiences of hundreds! I learned firsthand the importance of building and maintaining authentic relationships as my scrappy team partnered with vendors, artists, and venues to create bespoke experiences. From there, I joined a wholesale signage and graphics company as a sales team of one. I would go on to build and train and manage a crew of 3 additional teammates at this company, joining their "Visionary Board" to develop systems and craft policies that would lead our team to record sales.In 2022 I joined the upstart refurbished marketplace "Back Market" as a Seller Success Manager. Here, I fell in love with mission-driven and sustainable tech, which has since become my focus. At Back Market, I created innovative account management strategies that grew my portfolio's average daily GMV by 151% in just ten months. From there, I helped Aptivio build a sustainable onboarding protocol and a scalable CS department. Acting as Director of Customer Success, I built a successful team that tripled the company's portfolio, significantly cut churn, and onboarded enterprise clients such as Fidelity, BNP, LexisNexis, and more!It is my core belief that we are stronger together. I am at my best when building connections between people and working with teammates to create something more significant than the sum of its parts. I have been a steward of culture at each organization I've joined and find joy in fostering community everywhere I go. Collector of records, cat person, sandwich anarchist.