-Oversaw the post-sales Client Management team, including Client Success Managers, Account Managers and Product Specialists-Responsible for ensuring that clients received an outstanding experience using the Navigator platform and when interacting with the LifeRaft team-Ensured that clients' needs were met, subscriptions were renewed, and areas of expansion were identified-Collaborated with internal teams, including Product Management, New Business Sales, Engineering, and Marketing & Finance, to share feedback and advocate on behalf of the client -Established and monitored KPIs to measure client success and growth-Analyzed usage data to solve clients' pain points and communicated their needs with the LifeRaft Product Management team-Built department processes, playbooks, and necessary software suites to support the Client Experience functions.-Conducted on-site enterprise client visits to ensure the successful adoption and expansion of enterprise contracts.-Led talent acquisition and development

-Execute national marketing and operational initiatives within the company.-Initiate local marketing and operational plans to supplement the national goals of Burger King and our local operations.-Adhere to the visual merchandising guide as set by the marketing department.-Review daily, weekly and monthly sales and operational targets. Plan and implement plans to achieve these targets, and reward performance.-Project Management for equipment roll-outs, new IT initiatives, and restaurant renovation.-Hire, train and coach the management teams within the organization and lead these teams to achieve their goals.-Create and execute budgets for all departments within the organization.-Manage relationships between our business partners at Burger King Corporation, suppliers, and vendors.-Member if financial and hiring committees