Duties included installation, start up, maintenance, and upgrades/on site reconfiguration of UPS systems including Toshiba G9000 (80KW ~ 1MW), Mitsubishi 9900, Powerware 9315, APC 3 phase and single phase units, MGE, Chloride, Liebert.Provided true 24/7 365 emergency support to customers, Lead engineer on multiple high profile projects, including Vantage Data Centers, AT&T, Verizon, Performed unit startup of single module, as well multi-module configuration of Toshiba G9000 (up to 3MW configuration), as well as multiple other brands, performance testing and classification to ensure each unit met customer requirementsPerformed start up and tear down of trailer mounted UPS systems for temporary solutions (Global Power Solutions)Performed upgrades (mechanical and software) to UPS systems as required by customer, such as battery monitoring systems, thermal runaway protection, RAPs, BMS communication interface (Remote Eye, Protonode, SNMP cards, Sensaphone)Provided customer training and created training documents for new customers to assist them in further understanding their specific equipmentProvided new engineer training and created documents to help streamline company productivity and efficiency.Performed specialized testing such as load banks, Thermal inspections, power quality recording, Battery testing as needed by customersPerformed L3/L4 commissioning and testing of UPS and PDU using Hioki Power Quality Analyzer after startup on both single phase and 3 phase unitsInterfaced with third party vendors/contractors to help expedite orders and/or repairsAssisted commissioning agents during level 4 / level 5 commissioning and testing.

Duties included installation of instruments, maintaining tools to customer specifications, performing regular scheduled maintenance, as well as emergency maintenance Provided customer training Created training documents for new customers to assist them in further understanding their specific tool Promoted new tools and products to customers that pertain to their applications Provided customers with quality service, always addressing concerns and taking time to address details of the job performed. Followed up with customers regarding completed jobs to ensure that they were satisfied and that there were no other issue left unresolved Provided onsite as well as phone assistance whenever needed Specialized in Scanning Electron Microscopes, environmental (low Vac) SEMs, Cold/Thermal Field Emission SEMs, wafer inspection tools, E-beam lithography (mask writers). Assisted other engineers in troubleshooting long term jobs and issues to help expedite the completion of a job. Provided training for newer engineers Created technical documents and reports to assist managers and engineers understand reoccurring issues and/or upgrades performed to tools Performed utilities connections (Plumbing water line, pneumatic lines, vacuum exhaust lines) Performed upgrades (mechanical and software), Interfaced with third party vendors/contractors to help expedite orders and/or repairs. Maintained daily contact with manager via email and phone to ensure manager was always aware of details of job at all times. Worked efficiently in a variety of work environments, including clean rooms, wet labs, and hot (radioactive) labs Traveled nation wide to assist in installations, emergency maintenance, and training when ever needed