John Lavanway Email & Phone Number

Wellesley , Massachusetts, Us

• Extension of Executive team, reporting to COO and CPO, primarily focused on special project & program execution, strategic partnership and relationship management, cross-functional operational leadership, and implementing cross-functional revenue-driving strategies.• Partner with Leadership teams to identify market and growth opportunities, facilitate development of strategic objectives, and execute on short and long term goals pre & post Trane Technologies acquisition of Nuvolo.• Lead strategic initiatives including UX/UI Migration, 3-Year Roadmap Definition, GM of OTSecurity Product (relationships, roadmap, lab, sales and operational enablement, marketing), internal business strategy & product enablement (7 product lines), executive dashboard analytics and reporting, streamlining SDLC, and relationship holder for multiple strategic customers.• Collaborate with senior leaders and contribute to competitive intelligence, win loss analysis, and sales cycle improvement.• Manage product operations and data analytics teams.• Develop, lead, and contribute to numerous Product Councils, Product Workshops, Industry & Partner Councils, and Customer Advisory Boards with key internal & external stakeholders.

Wellesley , Massachusetts, Us

• Created a company-wide metric tracking system and cleaned current data to allow for better data-based decision making ensuring short and long term company success. Coordinated company-wide cross-functional activities to increase communication and collaboration between departments.• Researched and analyzed program objectives and oversaw development through completion with accountability to organization and clients.• Understood company roadblocks and competitive landscape to develop actionable solutions and prioritize implementation strategies to ensure accuracy and timeliness.• Developed and led initiatives with departments including sales/revenue, data analytics, technology and innovation, and customer success and support.

Gurugram, Haryana, India , In

• Headed U.S. Financial Reconciliation (Partner/Client facing Finance), working with both the US and Global CFOs for the world's fastest growing hotel chain, featuring the world's first full stack tech led hospitality model. • Survived the 92% US Workforce layoff in 2020; grew as a leader of global teams within Finance, Operations, and Sales.• Oversaw complex financial projects and management of internal and external cross-functional programs in a fast paced, dynamic, and rapidly growing start-up environment.• Managed global team of India-based financial operations associates.• Cross-departmental team leader focused on Sales & Operations teams, responsible for structuring and negotiating every customer/partner contract for 340+ US Properties. Coordinate go-to-market strategy, close financial exceptions, and support sales, quality assurance, client escalations, client retention and engagement, and complex issue resolution.• Primary resource for U.S. financial product and global finance process knowledge for all client-facing teams including sales/business development, finance, customer success, revenue and business operations.• Oversaw training (central, field, and remote) sales, operations and customer success teams in the US and India including consultative communication and sales, call flow, client financial reconciliation and problem resolution.

New York, Ny, Us

• NFL Transportation Coordinator for Super Bowl, Pro Bowl, and other NFL related events• Responsible for local staff and NFL Client - Fox Sports• Develop, organize, and execute transportation routes and police escorts, brief staff and bus drivers, consult and communicate with high-value clients to ensure flawless client experience to and from events• Manage documentation, logs, passengers, and permits in a fast-paced and high stakes environment

Boston, Ma, Us

• Experienced in consultative sales to retain existing assets, uncover additional assets, and advise on planning needs to build relationships• Specialized in Product & Service solutions for clients with assets of $1,000,000+• Presenter/Panelist to 2000+ employees for Texas Region Town Hall 2018, Chosen to lead Customer Experience Team regionally, 5 Call of the Month awards, 2 quarters ranked #1 nationally for Client Experience, and 2 Excellence in Action awards.

Bachelor'S Degree, Bs In Business Administration With Concentration In Finance, Minor: Sport Management

Diii Ncaa Student-Athlete (Men'S Basketball)

Series 7, 63, & 66 Financial Licenses (Previously Held)