Telstra Business Technology Centre (TBTC) provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. This means less time trouble shooting tech, and more time taking care of business.As the Business Operations Lead, I am providing strategic leadership to the project provisioning and specialist team to identify and develop opportunities for operational excellence. I oversee the essential functions required to deliver on customer and company objectives. • Lead the operational rhythm of the business to enable the delivery of functional unit specific projects and programs of work.• Establish and monitor key metrics to ensure projects and POW they are delivered on time and on budget• Provide input into the development of strategic quarterly and annual business plans for the TBTC• Develop and design training programs to support the operations team ability to deliver on their key metrics• Design, implement and continuously improve process, tools and systems to support people and optimise performance.• Proactively identify areas of improvement that will positively impact O2A process, customer experience and positively impact revenue generation in the centre.• Mange reporting to meet business requirements which enables data driven decisions to be made and identifies patterns and trends in business activity.

The Business Technology Advisor role is exposed to new challenges, systems, and methodologies, but most importantly, the work has an impact on enabling local small and medium businesses and customers to thrive. This is a target driven role with monthly KPIs and sales targets.The role is primarily field based and require an understanding of technology and how it can solve complex challenges for customers, helping them improve the way they engage with their people and their customers. What I do:- Establish and retain relationships with small & medium business owners and meet with them face to face on a regular basis- Actively seek out industry information to provide a rich and engaging customer experience- Solve business problems for customers by understanding and uncovering detailed knowledge of the customers business practices and systems and how these align with their long term goals- Generate measurable commercial outcomes for all parties- Work collaboratively with a team of specialists to build solutions and business cases that create tangible value to address and remediate customer issues- Manage time between customer meetings, internal meetings, and researching and generating solutions

The Business Technology Advisor role is exposed to new challenges, systems, and methodologies, but most importantly, the work has an impact on enabling local small and medium businesses and customers to thrive. This is a target driven role with monthly KPIs and sales targets.The role is primarily field based and require an understanding of technology and how it can solve complex challenges for customers, helping them improve the way they engage with their people and their customers. What I do:- Establish and retain relationships with small & medium business owners and meet with them face to face on a regular basis- Actively seek out industry information to provide a rich and engaging customer experience- Solve business problems for customers by understanding and uncovering detailed knowledge of the customers business practices and systems and how these align with their long term goals- Generate measurable commercial outcomes for all parties- Work collaboratively with a team of specialists to build solutions and business cases that create tangible value to address and remediate customer issues- Manage time between customer meetings, internal meetings, and researching and generating solutions

Samyoung Trading Company is the biggest distributor of car dashcams for retail and commercial uses. We provide innovative solutions to provide you with peace of mind for the road.My duties for Samyoung includes; Sales management role including setting sales forecasts, lead development and delivery. General Management role, including staff management and office management. Developing and implementing marketing strategies and branding for the various products and brands, including a substantial digital marketing initiatives working with social media. Client liaison with major automotive after-market product wholesalers and retailers including Automotive Burg Design, MotorOne, Auto Barn as well as industry stakeholders such as the RMS and the ADTA.

East Harbour, a Smart Printing Agency, provides clients with various different tools to effective advertise and manage advertising campaigns online and offline. My duties for East Harbour included; General Management role, including staff management and production management Administrative support including office support, invoicing and customer service. Ability to demonstrate the strengths and relevancy of the Company’s services to clients. Achieving sales targets as set by the Company

I had entered Commonwealth Bank of Australia as a Customer Service Representative, more commonly referred to as the teller. I quickly made a succession of moves to a Floor manager, Customer Service Specialist and the final position of Customer Service Specialist Deposits. My duties for the Commonwealth Bank included; Communicating with staff and client regarding deposit products and promotions. Implement procedures and training to staff regarding deposit related products Maintaining the customer service focus as a Customer Service Specialist while excelling through independent work as the Deposits specialist.

As the marketing manager of a growing migration support firm, I was responsible for; Providing Australian migration information to potential migrants overseas Provide information to Australian business owners and liaise potential migration related investments and recruitment services. Create P. R. and marketing material for the firm.

I had held the position of International Communications Coordinator at the 2010 PyeongChang Olympic Winter Games Bid Committee (POBICO). I was later requested to return to the position for the 2014 bid by the committee. In this role, I was responsible for; Providing Promotional material for the bid, including Press kits, press releases, periodical newsletters as well as assisting in creative designs. Represent PyeongChang at various international conventions, such as SportsAccord and the IOC session preparing presentations and interviews Liaise with various international and local foreign language press for media coverage Executive Script writer, including the President and the Prime Minister of the Republic of Korea.

I had held the position of International Communications Coordinator at the 2010 PyeongChang Olympic Winter Games Bid Committee (POBICO). I was later requested to return to the position for the 2014 bid by the committee. In this role, I was responsible for; Providing Promotional material for the bid, including Press kits, press releases, periodical newsletters as well as assisting in creative designs. Represent PyeongChang at various international conventions, such as SportsAccord and the IOC session preparing presentations and interviews Liaise with various international and local foreign language press for media coverage Executive Script writer, including the President and the Prime Minister of the Republic of Korea.

Busan FESPIC Games Organizing Committee (Korea)As the International Coordinator at the 2002 Busan FESPIC Games Organizing Committee (BUFOC), I was responsible for; Liaise with disabled sport organizations regarding sanction for sports as well as venue management and infrastructure management. Organizing meetings (FESPIC Executive, Standing, General Assembly, EAPC, SPPC General Assembly, IPC-FESPIC Technical Meeting, Chef de Mission Meeting-daily). Script writing for the President and other executives of BUFOC. Copywriting English marketing material and P. R. support.