John Lee Email & Phone Number

Kitchener, Ontario, Canada

• Developed an SVG modeling library for proprietary MRP software using JavaScript, Webpack, Babel, NPM, Git, and GitHub, enhancing graphical capabilities and integration.
• Customized JSP (Java) based UI within the MRP software to improve functionality and user experience, optimizing third-party software performance.
• Generated reports for sales quotes in MRP software utilizing BIRT Designer and SQL queries, providing actionable insights and supporting data-driven decision-making.

• Resolved 95% of technical support tickets within Service Level Agreement (SLA) timelines by troubleshooting and debugging applications using Java, JavaScript, JQuery, Oracle DB 9i, and Sharepoint 2007, enhancing.
• Transitioned existing Toronto Hydro customers from paper to eBills through easy “one click” sign up emails using Java, HTML, and CSS.

• Developed scalable web applications using Java, JSP (Apache, Tomcat 6), and MySQL, enhancing user experience by implementing dynamic features with JavaScript and jQuery.
• Collaborated with the QA team to troubleshoot and resolve bugs, and introduced new features to improve user experience and functionality.

Toronto, Ontario, Canada

• Developed and maintained TTC route information for a Trip Planning web application, ensuring accurate and up-to-date data for optimal user experience.
• Utilized SQL queries to analyze and validate data, enhancing efficiency and minimizing human error in data development and verification processes.
• Collaborated with QA to identify and resolve data inconsistencies discovered during testing, ensuring data integrity and application reliability.
• Delivered technical support to users of the Trip Planning desktop application within the TTC, addressing and resolving user issues to ensure smooth operation.Provided support for clients (travel agencies and airlines).