John Lee Email & Phone Number

Kitchener, Ontario, Canada

• Developed an SVG modeling library for proprietary MRP software using JavaScript, Webpack, Babel, NPM, Git, and GitHub, enhancing graphical capabilities and integration. • Customized JSP (Java) based UI within the MRP software to improve functionality and user experience, optimizing third-party software performance. • Generated reports for sales quotes in MRP software utilizing BIRT Designer and SQL queries, providing actionable insights and supporting data-driven decision-making.

• Resolved 95% of technical support tickets within Service Level Agreement (SLA) timelines by troubleshooting and debugging applications using Java, JavaScript, JQuery, Oracle DB 9i, and Sharepoint 2007, enhancing overall business user and customer satisfaction and website reliability. • Transitioned existing Toronto Hydro customers from paper to eBills through easy “one click” sign up emails using Java, HTML, and CSS.

• Developed scalable web applications using Java, JSP (Apache, Tomcat 6), and MySQL, enhancing user experience by implementing dynamic features with JavaScript and jQuery. • Collaborated with the QA team to troubleshoot and resolve bugs, and introduced new features to improve user experience and functionality.

Toronto, Ontario, Canada

• Developed and maintained TTC route information for a Trip Planning web application, ensuring accurate and up-to-date data for optimal user experience. • Utilized SQL queries to analyze and validate data, enhancing efficiency and minimizing human error in data development and verification processes. • Collaborated with QA to identify and resolve data inconsistencies discovered during testing, ensuring data integrity and application reliability. • Delivered technical support to users of the Trip Planning desktop application within the TTC, addressing and resolving user issues to ensure smooth operation.Provided support for clients (travel agencies and airlines) and maintained DM configuration files in various environments