John Leech Email & Phone Number

• Reporting directly to the Head of Live Service, I have overall responsibility for the delivery and growth of all Defence support contracts into Fujitsu’s SS&A Account
• Continued to develop a strong partnering relationship with existing customers to drive through high levels of customer satisfaction
• Implemented efficiencies across contracts delivering increased margin over the year whilst continuing to deliver extremely high levels of service
• Prepared, negotiated and secured contract extensions worth over £5m
• Designed and Implemented Service Improvement Plans to address any perceived customer concerns identified through proactive customer engagement or in response to CSIP.
• Through proactive engagement with customers, secured additional revenue through new business in the region of £1.5m

• As Service Delivery Manager within the Battlespace account, I was responsible for the delivery of Managed Services for command and control systems and applications to the RAF and MoD.
• Through close partnering with the customer and providing embedded expertise and skills to their support organisation we have, for the past 3 years, been given a CSIP rating of 9/10 by the customer.
• Successfully managed the provision of service for the RAF’s main command & control system, providing critical services and applications to 12,000 users both fixed and deployed, throughout a major programme of.
• Responsible for defining service boundaries and re-engineering associated processes; training, governance and permissions during this major change.
• Provide Service management expertise and experience in support of new bids within the account.
• Provide leadership to the Managed Service team which also provides essential Service Support functions such as Change & Configuration management, Problem management, 3rd line support, Performance reporting and supplier.

• Working within the Service Delivery Group, I was responsible for not only, the evaluation and translation of customer requirements into service solutions for inclusion in bid responses, but also the subsequent.
• One of two Service managers responsible for identifying service scope and successfully transitioning the support, with associated TUPE, for the Navy’s largest network, covering 94 sites and providing 30,000 Network.
• Managed and novated existing MoD 3rd party support contracts and was responsible for rationalising the support responsibilities and reducing the associated costs.
• Designed a complete set of processes for a fully managed PMR network offering, which were subsequently adopted as the Customer Technical Assistance Centre’s standard processes across all customers.
• Rationalised and categorised the managed service portfolio to provide a clear and concise Service Catalogue.
• Developed a template SLA covering all services in the managed services portfolio to enable standard SLA creation across all new customers.

Hnc, Electronics

Education record