John Leiva Email & Phone Number

Oxon Hill, Maryland, United States

Sort and prepare documents for scanning, removing staples, paperclips and rubber bands and unfolding, straightening and combining forms as needed.Organize documents and update/maintain retention data within the system utilized by the company, ensuring destruction schedules are adhered to.Promote, develop, and maintain effective communication, interaction, and excellent relationships with internal customers, including ensuring their requirements are identified and consistently met.Promote an effective relationship between the department, the business unit, other corporate departments and to ensure effective operational processes.

Jessup, Maryland, United States

Jessup, Maryland, United States

Mclean, Virginia, United States

Provide timely, accurate, and efficient service to our customers via email and/or video chatVerify member identification and follow verification proceduresVerify member’s community affiliation to determine their eligibility on partner discountsWork with customers to troubleshoot verification issues and provide a working solutionAbility to flex between different tasks or service queues, based on operational needs Provide feedback to management on issues, concerns, and trendsAssist in documentation and playbook updates as necessaryMaintain a positive and professional attitude at all timesMeet or exceed performance targets, such as call volume and resolution timeAdapt to new technologies and processes as they are implemented

Mclean, Virginia, United States

Be kept up to date and always informed on confidential documents to ensure valid comparison when verifying documents while also preventing fraudulent from passing through security measuresCollaborate with upper management on cases where a fraudulent document comes up and is identified.Meet with coworkers and managers weekly to go over any potential updates to work policies and/or government-issued documents Follow U.S government contract guidelines to ensure that daily activities are secure but also successful

Remote

Receive incoming shipments on behalf of customersFulfill each assignment per exact instruction provided by clients.Fulfill orders promptly and without delay, be respectful of deadlines.Help meet all service-level goals and maintain proficiency and cooperate certification when applicable.

Hanover, Maryland, United States

Safely drive and operate your delivery vehicle at all times.Must be comfortable driving and working in varying weather conditions. Load and unload packages to be deliveredAble to get in and out of the van and walk up and down stairs through your shiftBe customer-obsessed.

Bachelor'S (In Progress), Business/Office Automation/Technology/Data Entry

High School Diploma, 3.14

Activities and Societies: End time Harvest Ministries Pathways to Career Success Career Development Training/Fit for Success program.