As a Proposal Lead, I coordinate and write high-budget system proposals for Itron's smart grid network platform for their international market. My territory is Africa, Asia, Australia, Europe, the Middle East, and Latin America. Itron's smart grid systems support the utilities industry (electricity, gas, and water) and represent the future in smart-grid infrastructure, which help utilities better manage our precious energy and water resources.

I was responsible for managing standards, quality, and delivery of operation and maintenance manuals for FLSmidth's Global Minerals Technology division. This entails the coordination of resources in five offices located in four continents.

I managed FLSmidth's team of technical writers. We prepared proposals, technical studies, operation and maintenance manuals, work instructions, training materials, marketing content, and other client-facing technical documentation.

Researched, planned, wrote, organized, illustrated, indexed, and edited technical content for user-friendly software documents, including user manuals, setup guides, installation guides, online help systems, tutorials, training materials, software requirements specifications, functional specifications, release notes, FAQs, and troubleshooting guides for print, and online media. Also wrote policies and procedures for business practices, SAS70 compliance, and business continuity plans. Developed… Show more Researched, planned, wrote, organized, illustrated, indexed, and edited technical content for user-friendly software documents, including user manuals, setup guides, installation guides, online help systems, tutorials, training materials, software requirements specifications, functional specifications, release notes, FAQs, and troubleshooting guides for print, and online media. Also wrote policies and procedures for business practices, SAS70 compliance, and business continuity plans. Developed document control systems to maintain document history and configuration control. Created corporate standards on clarity, brevity, style, and terminology.Performed business process analysis to improve existing processes and to define and document the processes needed to support new services. Determined and documented the high-level and detailed requirements and specifications needed to design custom software to support those services.Designed page layouts, style sheets, and templates for new and existing documentation. Developed and implemented standards and procedures to ensure that technical information was maintained to reflect current product developments. Consistently met aggressive product release schedules without compromising quality. Show less

Taught ENGL 404 Software Documentation, which introduced the students to hands-on exercises to write use cases, software requirements specifications, functional specifications, procedural writing, printed manuals, style sheets, online help, and indexing.

Acted as President for the Inland Northwest Chapter of the Society for Technical Communication.

Researched, planned, wrote, organized, illustrated, indexed, and edited technical content for user-friendly software documents, including user manuals, setup guides, installation guides, online help systems, tutorials, release notes, FAQs, and troubleshooting guides for print, and online media. Designed page layouts, style sheets, and templates for new and existing documentation. Developed and implemented standards and procedures to ensure that technical information was maintained to… Show more Researched, planned, wrote, organized, illustrated, indexed, and edited technical content for user-friendly software documents, including user manuals, setup guides, installation guides, online help systems, tutorials, release notes, FAQs, and troubleshooting guides for print, and online media. Designed page layouts, style sheets, and templates for new and existing documentation. Developed and implemented standards and procedures to ensure that technical information was maintained to reflect current product developments. Consistently met aggressive product release schedules without compromising quality.Located, hired, and managed a team of contract writers. Served as project manager, editor, and lead writer. In just four months, my team wrote two books and an online help system, totaling over 1100 pages of content. We were on time and under budget. Show less

Researched, planned, wrote, organized, illustrated, and edited technical documents to support telecommunications hardware. Documents included installation guides, user manuals, software manuals, instruction books, troubleshooting guides, and business operating procedures. Designed layouts, styles, and templates for new document concepts. Developed content for print, online, and web-based media. Promptly met product release schedules.Researched emerging technologies for more… Show more Researched, planned, wrote, organized, illustrated, and edited technical documents to support telecommunications hardware. Documents included installation guides, user manuals, software manuals, instruction books, troubleshooting guides, and business operating procedures. Designed layouts, styles, and templates for new document concepts. Developed content for print, online, and web-based media. Promptly met product release schedules.Researched emerging technologies for more efficient and cost-effective means of producing technical documentation. Revised existing content and recommended revisions or changes in format, content, and methods of reproduction and binding. Developed and maintained a catalog of printed and online customer documents. Show less

Provided production and business process analysis and recommended process improvements. Identified tooling opportunities and designed production fixtures and jigs. Performed cost justification and return on investment analyses. Investigated product returns and customer quality concerns. Reported quality findings and authorized corrective action. Handled all quality correspondence, reporting, documentation, and feedback. Wrote and edited quality manuals and departmental work… Show more Provided production and business process analysis and recommended process improvements. Identified tooling opportunities and designed production fixtures and jigs. Performed cost justification and return on investment analyses. Investigated product returns and customer quality concerns. Reported quality findings and authorized corrective action. Handled all quality correspondence, reporting, documentation, and feedback. Wrote and edited quality manuals and departmental work instructions to meet ISO and UL/CSA specifications. Performed internal ISO 9000 audits. Show less

Managed all aspects of a small nightclub including operations, hiring, booking entertainment, promotion, and advertising. Under my management, the club was rated as Spokane’s “Best Live Music Venue” by a 1994 Pacific Northwest Inlander reader’s poll.

Analyzed engineering business and manufacturing processes by research and interviews; proposed and implemented process improvements; documented business processes by writing and editing engineering operating procedures, manuals, memos, and inter-organizational agreements.

Performed technical studies, including the investigation, analysis, and evaluation of manufacturing and information processes. Developed, wrote, and proposed solutions to process problems. Performed cost-benefit and ROI analyses, time and motion studies, and facility layout alternatives. Maintained the production master schedules for the 707, 737, and 757 airplane programs.