John Leon Email & Phone Number

London, United Kingdom

• The UK's largest provider of educational software, a trusted partner for schools, supporting them in realising their vision and achieving their goals with curriculum-matched content and professional development.
• Ensure a high level of customer service and satisfaction.
• Provide professional, efficient and friendly technical support for our market leading products.
• Manage and monitor support cases to ensure SLAs are met.
• Tracking KPI’s… Show more The UK's largest provider of educational software, a trusted partner for schools, supporting them in realising their vision and achieving their goals with curriculum-matched content and.
• Tracking KPI’s to ensure that the team remains on target.

London, United Kingdom

• Responsibilities,
• Managing first line workload and acting as first point of contact for escalation
• Making reports to my line manger concerning trends, major issues and planning projects
• Creation and maintenance of all departmental documentation
• Managing the most sensitive and important clients
• Working with the production team to identify improvements and to test and resolve issues Significant achievements,

London, United Kingdom

• Responsibilities:
• Resolving incidents logged by our clients
• Event management, resolution and escalation
• Escalating incidents to other members of the technical team when required whilst maintaining a responsibility to resolution
• Working with our Clients to provide the best service possible
• Working closely with all departments to maintain continuity of message

London, United Kingdom

Putney park a private preparatory school with 3 form entry. ICT Technician and network support, Also provided support for IT lessons for all year groups from reception to GCSE level.