Hongyang Li Email & Phone Number

• Developed comprehensive test plans to streamline team organization and facilitate efficient testing of the product.• Oversaw a team of testers, ensuring their alignment with project goals and efficient task management.• Maintained an up-to-date understanding of the product to keep the QA team well-informed.• Engaged directly with clients to address issues and provide valuable feedback.• Created documentation in Excel and Word formats to enhance task organization.• Developed new onboarding materials to equip new testers with needed project knowledge.

Canada

As a Senior Quality Assurance tester at a third-party video game testing company performing QA testing to the highest standard, while also managing and organizing a team of QA testers for triple-A titles, as well as creating and organizing documentation provided by the client. • Used different tools such as testrail, Excel, and Jira in order to create test plans to complete checks.• Created test plans in order to ensure that the team is organized and the product is tested in a timely and efficient manner.• Managed a team of testers and ensured that the testers are organized and on task.• Maintained a professional knowledge of the product to ensure that the QA team is always properly informed.• Direct contact with the client and addressing their issue, as well as providing feedback.• Created Excel and Word documents in order to aid in the organization of tasks.• Working directly with the backend server dev team.• Coordinate playtests with different teams.

Montreal, Quebec, Canada

Worked mainly as a Compliance SME tester to perform Certification checkups for Nintendo Console Certification. Managed/updated documentation from clients and worked on some triple-A titles as a Functionality SME tester.• Used different tools such as testrail, Excel, and Jira in order to create and manage test plans to complete checks.• Maintained a professional knowledge of the product.• Created/Maintained Excel and Word documents in order to aid in the organization of tasks.• Nintendo Console Certification pre-check and final check.Platforms-Consoles-Systems tested: Nintendo, PlayStation, Xbox, PC, Apple Phone, and Oculus VR.

Montreal, Quebec, Canada

Functionality Quality Assurance and Compliance Quality Assurance tester at a 3rd party company working on Triple-A and lesser titles to find and report issues. Used Testrail, Jira, and Microsoft Office to complete the task given.• Used different tools such as testrail, Excel, and Jira in order to manage test plans to complete checks.• Maintained a professional knowledge of the product.• Created/Maintained Excel and Word documents in order to aid in the organization of tasks.• Nintendo Console Certification pre-check and final check.Platforms-Consoles-Systems tested: Nintendo, PlayStation, Xbox, PC, Apple Phone, and Oculus VR.

Montreal, Quebec, Canada

• Provide cruise information to clients.• Process payments for clients.• Help clients book, cancel, and adjust the currently booked cruise.

Montreal, Quebec, Canada

• Managed different bookings of customers.• Provide help to customers who are stranded and unable to secure a hotel in the meantime.• Provide information on tours, hotels, and plane fairs.

Montreal, Canada Area

• Asset reunification with the shareholder's family.• Direct contact with the client's family and explained reason of contact.• Tracking down the deceased family contacts.

Montreal, Canada Area

• Provide information to clients about legal information.• Provide and explain different solutions for clients about the legal processes.

Toronto, Canada Area

Greater New York City Area

Help clients across the state of New York set up PC and other hardware installtion on site.