John Lightfoot Email & Phone Number

San Diego, California, United States

San Diego, California, United States

* Identify and document opportunities to improve technologies and systems that better meet business requirements.* Roadmap planning, business requirement gathering, and designing and architecting multi-system solutions.* Architected the future state analysis, reporting, modeling, and decisioning system for the regional bank.

San Diego, California, United States

* Managed systems that supported Marketing & Sales efforts.* Designed and architected the new Customer Marketing & Sales Customer Decisioning System to provide consistent real-time decisions across all channels.* Replaced aging regulatory processes and systems for Sales & Marketing to ensure compliance and reduce costs.

San Diego, California, United States

* Responsible for identifying and justifying opportunities to use BPM to improve efficiencies, decrease costs, and improve the customer experience.* Design and architect new solutions related to Process and Content Automation (RPA, OCR, Machine Learning, AI).* Manage BPM related systems to ensure continuous process improvement.

San Diego, California, United States

* Responsible for the successful implementation of the CRM portion of the new Integrated Banking Platform.* Replace 20 systems with a single sales and marketing platform.* Managed a mixed team of bank experts and offshore vendor resources to ensure the new system aligned with bank needs and objectives.* Responsible for meeting timeline and cost goals.

San Diego, California, United States

* Manage a staff business experts, analysts, and software and database developers, responsible for conceiving, developing, supporting, and maintaining the bank's main analytical data warehouse. * Reviewed bank's customer database, and determined a need for more efficient methods of analyzing data, gaining new customer insights, and utilizing data to present additional bank products to customers. * Defined infrastructure, developed prototype solutions, obtained senior management approval, and managed system design, coding, test, and release. * The data warehouse is now the basis for all business intelligence for Union Bank retail banking, simplifying advanced analysis, expanding business intelligence capabilities, and implementing market segmentation.

Practice Administrator, Vice president, Chief Technology Officer, Owner. Manage 9 employees and all company functions (except medicine) including billing, accounting, finance, technology, statistical analysis, and contracting in three locations for this insurance billing company. Developed business intelligence strategy and established best practices. Maintain contracts with 80 insurance payers.

Santa Monica, California, United States

Director of Product Management, Financial Services & Healthcare Development. Managed a staff responsible for product management of a business intelligence/financial analysis program used by more than 100 banks nationwide. Managed product through six major releases, two new products, and numerous patches and minor releases, ensuring an error free product meeting all customer requirements and specifications. Managed product design definitions for user interfaces, process flows, calculations, and data models. Spoke at conferences, met on-site with potential customers, and provided domestic and international training.