• Lead Implementation Project Managers comprised of Implementation Specialist, Project Managers and Service Delivery Specialist.• Developed and refined professional services function across the SMB market and created a consistent onboarding architecture to make professional services function as a profit center for the business. • Established and maintained best practices for customer onboarding.• Established efficient and balanced workflows that maximized efficiency and produced high levels of quality support and customer satisfaction. • Monitored and measured service metrics to develop standards, improvements, or changes to process. • Made recommendations for changes to products or services based on customer feedback and requests. • Implemented customers on Therapy Brands products, using best practices.• Championed opportunities to consistently improve the customer experience. • Identify, create, and foster team and individual growth opportunities. • Drove customer retention, reduced churn, and increase customer satisfaction, loyalty, and advocacy. • Vetted, hired, and dismiss employees when appropriate. • Built a bridge between teams to improve internal processes, the customer experience, and fostered collaborative efforts. • Guided team in effective customer issues resolution and handled any escalations. • Continually reviewed and evolved the collection of processes used to track, oversee and organize every interaction between the customer and product throughout the lifecycle. • Developed a best-in-class SMB onboarding customer experience team that will drove the SMB onboarding experience at Therapy Brands• Established and maintained SMB customer KPIs to monitor our customers and bring account to value in industry standard time.• Established and adhered to implementation cycle times that drive.

• Lead Implementation Project Managers comprised of Implementation Specialist, Project Managers and Service Delivery Specialist.• Developed and refined professional services function across the SMB market and created a consistent onboarding architecture to make professional services function as a profit center for the business. • Established and maintained best practices for customer onboarding.• Established efficient and balanced workflows that maximized efficiency and produced high levels of quality support and customer satisfaction. • Monitored and measured service metrics to develop standards, improvements, or changes to process. • Made recommendations for changes to products or services based on customer feedback and requests. • Implemented customers on Therapy Brands products, using best practices.• Championed opportunities to consistently improve the customer experience. • Identify, create, and foster team and individual growth opportunities. • Drove customer retention, reduced churn, and increase customer satisfaction, loyalty, and advocacy. • Vetted, hired, and dismiss employees when appropriate. • Built a bridge between teams to improve internal processes, the customer experience, and fostered collaborative efforts. • Guided team in effective customer issues resolution and handled any escalations. • Continually reviewed and evolved the collection of processes used to track, oversee and organize every interaction between the customer and product throughout the lifecycle. • Developed a best-in-class SMB onboarding customer experience team that will drove the SMB onboarding experience at Therapy Brands• Established and maintained SMB customer KPIs to monitor our customers and bring account to value in industry standard time.• Established and adhered to implementation cycle times that drive.

• Serve as the point of contact for new clinics and guide them through their first 60 to 90 days of implementation via phone calls and emails.• Delegate set-up tasks to customers and follow up to ensure their completion.• Answer questions and assist with process-related needs during the customer’s transition to Fusion.• Proactively call and email assigned clinics throughout the year to maintain relationships and audit customer satisfaction.• Upsell additional services when appropriate.• Utilizing strategies to reduce customer churn.

Manage direct contact with global clientele as an advisor, guiding clients on the use of a broad range of products, offerings and services. Played a key role in overall client which lead my team to marginal revenue increase within my product line.

• Coordinated personal and corporate sales and product purchases for growing textbook company. • Responsible for southeast region in identifying product purchase opportunities with various colleges, institutions, employers, and individuals.• Cultivated business relationships through various sale and marketing initiates which lead the company to expand my territory to the northeast United States and Canada.

• Marketed and sold various types of insurance policies to businesses and individuals on behalf of Liberty Life Insurance company, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.• Assisted policyholders in analyzing current policy and insurance program to suggest additions or changes. • Worked with a vast range of clientele to customize insurance programs to suit each customer’s circumstance. Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.• Monitored insurance claims to ensure they are settled rightly for both the client and the company.

• Managed front desk and guest service operations to ensure guest receive excellent accommodations leading to 100% guest satisfaction. • Utilized various computer skills to make reservations, manage guest check-ins and check-outs, billing, problem resolution functions and guest room inventory control. • Developed sales program to up sale guest accommodations during the check-in process.

• In charge of all day-to-day operations including inspections, inspection paperwork, reporting on time sensitive reports that went to the plant manager as well as the quality manager and quality engineers.• Managed payroll, human resources and staff development as a third-party quality Inspection Company for Bosch Rexroth plant in Fountain Inn, SC • Analyzed and reported all quality issues executive management, as well as followed up for remediation efforts leading to implementation completion.