John Lim Email & Phone Number

Singapore

Singapore

Documentation review and maintenance of credit lines.Customer Master data and e-Product services registration.Performing administrative duties in support of operational responsibilities.Safekeeping of documents & verifying document originality.Perform Trade MTL registration.

Cultivated and developed relationship with Japanese Corporations and non-Jap Corporations, while managing marketing and promote banking products, mainly in Deposit, Loan and Foreign Exchange.Sector Coverage: Real Estate, Construction and Telecommunication.- Promote and cross-sell extensive range of Bank's products and services to corporate banking customers, mainly Deposit, Foreign Exchange, and Loan.- Handle telecommunication to address client inquiries and concerns.- Complete all paperwork, recognizing any discrepancies and addressing them in a timely fashion.- Provide administrative and client service support to Relationship Managers.- Assist in adhoc project as and when it's needed.

Singapore

From a CitiPhone Officer, moved to Control Desk Executive, and then Fulfillment Team have been a fruitful working experience for me, equipping myself with enough skillsets to handle daily operation as well as long run project in line with Citi corporate mission. - Customer service for Global Consumer Banking(GCB), International Personal Banking(IPB), Non-Resident India(NRI) and Corporate Banking- Handle customer daily transactions, queries and provide resolutions to customer- Manage call center operation and planning. Run through forecast and staffing.- Liaise with Regional Head Office to ensure call center Telephone Service Factor (TSF) is meet.- Collect MIS for types of calls and monitor call volume. Check on AVR and calls connectivity.- ‘Business Performance Award' in year 2007- ‘Top Performing Country Award' year 2008- Perform UAT testing and support system change-over.- Support Project Rainbow for system change-over and the hardware requirement. Perform UAT testing and feedback on the project status in CSOS.- Collect MIS for types of calls and monitor call volume. Check on AVR and calls conectivity.- Involved in recruiting process and training program.- Joined Fulfillment Task Force to handle escalation and complaints cases