John Linker Email & Phone Number

Heber City, Utah, United States

Tasks involve Active Directory management, role based management, security groups, onboarding / off boarding users. Ethernet cabling/wiring - server management - rack management - Cisco switches. Mobile account management for iOS, android, starlink, and air cards. Software vulnerability management via Qualys, Microsoft azure architecture. Powershell.

Salt Lake City, Utah

I provide white glove technical support to employee's of all type at Goldman Sachs from new hires to Partner Managing Directors. I cover many types of Technical support such as: Active Directory, RSA SecurID, Printing and Scanning, Microsoft Office Applications including 2016 and Office 365, including extensive Add-ins support. Supporting hundreds of.

Salt Lake City, Utah

First line help desk for Army Network Enterprise Centers located within the continental United States. Additionally providing support for users globally for Army Knowledge Online and the EAMS-A Single Sign-on service. My duties include providing troubleshooting for Army users covering a wide spectrum of issues including network, application support, Active.

Layton, Utah

Completed Classes February 2019. Studied at Davis Technological College in the field of Cyber Security. Graduating this April.

Lubbock, Texas Area

As Escalation Manager dealt with highly escalated customer issues (similar to office of the president but via different channels) and used outsider the box solutions to satisfy the customer. Worked cases with unique customer issues and then found the best solution for the customer and company. Conducted focus groups with internal employees to address needs.

Lubbock, Texas Area

Managed 16 to 24 employees dealing directly with customers by focused coaching to develop skills and improve the customer experience and sales results. Ensured AT&T policies were followed properly. Reported customer issues to proper channels

Lubbock, Texas Area

Managed Attendance for 400 to 500 employees and helped pioneer the attendance manager position (did not exist prior). Created processes and methods which to track attendance (via excel) on a large scale. Position required extensive organization and time management skills. Held disciplinary meetings throughout the workday while working closely with union.

Lubbock, Texas Area

Audited representatives for quality effectiveness by monitoring conversations with customers. Was the first Quality manager to evaluate E-Care customer service (held through online correspondence via email)

Lubbock, Texas Area

Handled customer needs on a call by call basis. Held resolve billing and technical concerns. As a technical tier 2 representative handled tickets for the South Central region. Maintained switch for the billing system to ensure errors were resolved. Had direct access to the Lubbock Switch (Cellular network) and was trusted to use the switch to resolve.

Lubbock, Texas Area

Was an Intern at Lubbock ISD Information Technology department. Assisted with installing new computer labs at all high school campuses (creating new CAT5 cables, wiring, and organizing). Traveled across the city to assist all schools, at all grade levels, with technical issues including installing new hardware, troubleshooting, and assisting with software.