As a USAF Veteran, it is very fulfilling to witness an idea turn to reality, but even more fulfilling is the feeling of positivity experienced when interacting with a happy and satisfied Customer…that is the key to successful business relationships…a team of professionals working together towards one goal in mind. Serving your mission with Excellence. - John H. Lipscomb, Founder & CEO, JHL Support Services, LLCProudly serving our valued Clients in the CONUS and OCONUS locations:Department of Veteran AffairsDepartment of Defense (US Army, US Air Force)United States Coast GuardUnited States Department of TransportationJHL Support Services LLC is a Service Disabled Veteran Owned Small Business (SDVOSB). We specialize in providing an array of support services to the federal agencies which include but are not limited to:• Food Service, Labor Support• Facilities Management, Janitorial Services• Operations & Maintenance, Pest Control Services• Landscaping, Ground and Roads Services• Dining Facility Hood and Duct Cleaning• Solid Waste Collection & Disposal• Grease Trap Maintenance

Currently working in direct support of Dining Facility Services task order on the Air Force Contract Augmentation Program (AFCAP) IV at Al Dhafra Air Base in the United Arab Emirates. Directs the accomplishment of site-specific program goals and monitors and reports their achievement. Manages the operating budget, manpower, resources and facilities in performance of contract responsibilities. Consistently responsible for training and managing the performance of subcontracted labor workforce assigned in support of the Dining Facility Services task order on the Air Force Contract Augmentation Program (AFCAP) IV at Al Dhafra Air Base in the United Arab Emirates.Plans, coordinates and supervises all contract activities to include base access requirements, and serves as the principal representative for GCC in all matters pertaining to the contract. Coordinates and maintains positive and effective relationships with various stakeholders such as the US Air Force, Client and local base officials as required.Provides for sufficient and viable contract performance through effective leadership of the site, to include compliance with quality and safety/environmental standards.Meets or exceeds all performance requirements in support of the Dining Facility Services task order on the Air Force Contract Augmentation Program (AFCAP) IV at Al Dhafra Air Base in the United Arab Emirates.Builds and develops the workforce to ensure maximum performance, providing purpose, direction, and motivation. Ensures personnel adhere to host nation standards of conduct.Monitors and assigns resources appropriately to streamline project efficiency and maximize output while ensuring budgetary requirements are being met. Actively involved in supporting the Business Development Team in identifying and evaluating potential business opportunities with the US Government for expansion of GCC's geographical footprint or new business ventures in line with GCC's group strategy.

Manages the Food Service Operation at US Military Camp – Novo Selo – Bulgaria. Manages over 80 DFAC personnel. Responsible for receiving, storing and issuing CLASS I Operational Rations; conducting the 28 day menu and planning with the Contracting Officer (COR); Requisitioning and Acquisition of Subsistence from Prime Vendors and utilizing the System Total Ordering Ration Electronic Receipt system (STORES). Responsible for storing all subsistence to ensure food items are sanitary and remain fresh before consumed; subsistence is not handled in any manner that exposes the food items to unsanitary conditions or environmental temperature and humidity conditions that could damage or spoil the subsistence; and keep records of all food received and stored as required, verifying proper handling and storage procedures are used. Develops, implements, and enforces the highest standards of sanitation and personal hygiene for food service personnel, in accordance with U.S. Army Technical Bulletin TB Med 530, Food Service Sanitation. Organizes, coordinates and completes multiple food service exercises—to include staff training, menu planning, and meal production with a staff of 80 personnel catering over 15,000 meals served daily. Ensuring food service personnel are trained and certified to handle the food service operation and perform required job duties. Maintaining accurate reporting to include headcount reports as well as daily, weekly, monthly and fiscal year end reporting. Maintaining effective lines of communication with Site Management and Customers. Conducting daily inspection to ensure the facility is maintained in the highest state of cleanliness. Inspecting fresh fruits and vegetables to ensure they are being properly cleaned to prevent food-borne disease transmission. Enforce Standard Operating Procedures (SOPs) as appropriate for all aspects of the dining facility operation and oversees the subcontractor personnel in the implementation of these SOPs.

Secret clearance position data update and input military family referrals within the Tricare and Care-One network. Ensured military medical coding of sensitive/confidential medical information is entered properly for coverage billing and treatment. Managed and developed data process practices in areas of administration, warehouse, and mining.Client Relations and Communications: Created formal reviews of written and oral communications. Developed improvement strategies which strengthen dialogue with clients and insurance regulatory authorities. Improved sales and marketing practices.

Managed over 200 accounts for policy holders. Presented and sold 300 in policies based on individuals needs.Opened new market area for the company, trained and supervised new agents.Develop and implemented account strategy and call plan for target audience.Build and maintained trusted relationship with current and new policy holders that generated over 20,000 in added and new policies.

Managed military base support operations for over 5,000 assigned personnel for areas such as: Food Services, Pest Control, infrastructure maintenance, Road/Grounds, Transpiration, Utilities, and Logistics. Expedited and organized the logistics and replacement of three crucial well pumps after a fatal on-site attack destroyed key infrastructure of the camp. Created reports for clients that provided an overview of the growth and success of the company, using marketing and business intelligence strategies. Communicated new requirements and conduct daily meetings with the military client to ensure the Statement of Work requirements are maintained according to contract obligation. Instructed, coordinated, and overseen multiple food service operations to include training and mentoring to a staff of 65 skilled US and Foreign contract personnel. Coordinated the interface between logistics functions such as transportation, maintenance and supply class management to support Site, MWR, Billeting and DFAC functions. Supported Center’s compliance with state/federal employment laws, corporate HR policies and the support center’s personnel policies, procedures and guidelines. Designed and implemented programs to ensure the effective recruitment, hiring, development, and retention of all Customer Care personnel. Ensured timely and accurate communications of company initiatives, goals and objectives. Developed site forecasts, assures that contract requirements including service levels are routinely conveyed and understood by team members. Assured that contract compliance, documentation and information is up to date and files are maintained. Responsible for the supervision of new employee selection, selection process, and employee retention efforts. Served as the escalation point for HR issues not resolved at a lower level in the organization (including escalations from Agents, Team Managers, Account Managers, etc. that work for the Strategic Account.

Director of Operations for the Food Services, MWR (Morale, Welfare and Recreation), Marketing, Lodging/billeting and Logistics operations. Directly managed a large diverse team of over 350 US and foreign contract personnel. Supported all Airbase transient movement by directly supporting the feeding, bed down, and morale of over 30,000 (normal) up to 50,000 (surge) transient troops monthly. Applied training programs that interpret logistical plans, procedural documents, safety policies, operation instruction manuals, and service orders to all assigned personnel. Captured long term company position through marketing, communicating new requirements, and developing proposals to win current future contracts and task orders. Successfully spearheaded an $11.2 million dollar contract modification that increased on base support from 5000 to 12000 personnel; doubling the IAP company footprint on Manas AB Kyrgyzstan. Lead Director for base property equipment upgrade accounts for monitoring receiving, maintenance, and tracking over a 500K of camp operations equipment. Developed site forecasts, assures that contract requirements including service levels are routinely conveyed and understood by team members. Ensured contract compliance, documentation and information is up to date and files are maintained. Responsible for the supervision of new employee selection, selection process, and employee retention efforts. Personally makes all new direct report selections and performance evaluations. Reviewed and approved all disciplinary actions and terminations for all employees in the Center. Served as the escalation point for HR issues not resolved at a lower level in the organization.

Safeguarded all sub-contract accounts to ensure strict tolerances were maintained which included a 250K monthly linen/laundry operations, a 200K monthly food service supply account, and a 10K leased vehicle account. Instructed, coordinated, and overseen multiple food service operations to include training and mentoring to a staff of 300 skilled US and Foreign contract personnel feeding over 600K meals monthly. Serv-Safe certified and ensured quality planning and training to all food service shift leaders, cooks and support staff. Preserved, ordered and safeguarded a 2.5 million dollar logistic warehouse inventory while ensuring all facility equipment operates at maximum efficiency. Maintained a property equipment account monitoring receiving, maintenance, and status on all food 400K food/MWR operations equipment inventory.

Area Manager - spearheaded operations for opening, equipping and operating two DFAC's that supported up to 22,000 patrons daily. Oversaw food preparation, sanitation, and organized training to all food service staff of 350 skilled US and Foreign contract personnel. Coordinated the interface between logistics functions such as transportation, maintenance and supply class management to support Site, MWR, Billeting and DFAC functions.

Site survey lead for Bed-down start up camp for six billeting operations to support 20,000 USMC permanent party personnel at Al Asad, Iraq. Operating with a staff of 22 skilled personnel, I scheduled, organized and monitored projects associated with the housing and living accommodations of over 25,000 assigned civilian, foreign nationals and troop personnel on camp Al Asad, Iraq. Worked on specific accounts to help develop the business to its full potential while maintaining an extensive customer service attitude which has always been my strong point when dealing with the client. Gather Business Intelligence for upcoming future opportunities as well a utilize Marketing strategies to ensure the client has a snap shot view on key roles that ensures their success, growth and how our company will fit into those roles.

Responsible for training, mentoring, deploying skilled military personnel in areas of Marketing, MWR (Morale, Welfare, and Recreation), Food Services, Logistics and Billeting departments. Trained efficiently on managing AFMIS (Army Food Managers Information System) or STORES (Subsistence Total Order and Receipt Electronic System). Ensured food accounting and inventory assets are integrated into one single system to effectively put in order customer priorities and desired food operation goals. Contributed years as leading operations manager where I created organizational structure for deploying and relocating forces throughout the Services support arena. Reviewed operating reports for content and compliance while ensuring job tasks were correctly performed and training implemented.

Coordinated and interface between logistics functions such as transportation, maintenance and supply class management for on base supplies and equipment. Trained assigned personnel on the STEAM, (Strategic Tactical Enterprise Asset Management) which is a Web-based integrated system that tracks work orders, assets, and materials into one single system to effectively put in order customer priorities to ensure desired logistics objectives are met.