John Lock Email & Phone Number

London, Gb

Chicago, Illinois, Us

Chicago, Illinois, Us

Peterborough, England, Gb

Responsible for information security to over 5000 staff based in multiple locations across the UK, reporting directly to Head of IT and provide regular review papers to company board.Project manage and implementation lead for GDPR project for all business to ensure compliance by enforcement date. Provide technical expertise, developing compliant policies and processes, as well as working with department leads and legal team to drive requirements into standard working practice.Responsible for IT risk, governance and compliance, baselining against NCSC best practice guidelines. Provide continual assurance through leading regular internal audits, penetration testing and external audits.Developed information security programme covering user competency, governance and operational improvements. Aligned with learning and development team to deliver accessible security awareness training for all staff.Successfully achieved and maintained ISO27001:2013 certification, driving improvements to Information Security Management System, corrective action plans to completion and chairing senior management review meetings for management and treatment plans for risks. Also responsible for ensuring PCI DSS annual compliance for donor payments service.

Peterborough, England, Gb

Led a team of 40 staff, including 2 direct reports, with operational accountability for all IT services, including Information Security, and ensuring industry standards are met.Management of 3rd party key suppliers including outsourced technical staff and cloud data services, ensuring SLA are adhered to through service reviews and audits. Responsible for operational budget and lead role in centralising hardware and communication link budgets, as well as working with leadership and business partners to further reduce Shadow IT with company.Key stakeholder in the migration of users to Office 365 as well as responsible for the review of applications to be migrated to the colocation data centre . Working with department heads to generate business rules for implementation in Azure Information Protection services.Security improvements include implemented patching process for Windows devices and Multi-factor authentication enforced for IT staff. In addition, completed server estate security baseline analysis and network segmentation of legacy Windows 2003 servers. IT Disaster recovery completed for finance processes, in addition to BCP completion for key IT services. Also delivered the successful company power down of data centre infrastructure, ensuring full data integrity and service recovery of 150+ key IT applications and services.

Southborough, Ma, Us

Managed the provisioning of infrastructure and technical support for an international law firm supporting 800 located users in London, Singapore, Berlin and Paris. Management of 3rd party vendors to ensure consistent service to client across a range of technical platforms and applications.Working with Key Stakeholders to review Service Levels and Key Performance Indicators for service provision. Continuous Service Improvement Program combined with Change Management, Event and Problem Management processes within the department. Development, implementation and maintenance of Operational Acceptance Procedures for all new managed services, based on ITIL framework.

London, Gb

Responsible for managing team of 10 people delivering dedicated IT services to the global executive leadership team, as well provision of onsite support to UK firm. Continual review of unique support structure to ensure service delivery is maintained at optimal level.Proven ability in leading an events team providing crucial IT support at high profile events throughout EMEIA. Required to work with external parties to plan, configure IT infrastructure and lead teams providing onsite support at remote locations, to internal delegates and external clients. To date, have successfully led teams supporting major events for up to 5000 attendees including; EMEIA Partners Conference in Paris; Financial Services event in Italy; Global Executive meetings and the World Entrepreneur of the Year in Monaco. IT relationship management with strategic business stakeholders to ensure continuing IT alignment and support of key business priorities. Utilise key performance indicators to highlight areas for improvement and ensure consistency of service delivery. Participate in cross area meetings to gain and share knowledge and collaborate on joint projects including; new joiner process improving new account and hardware provision; fast track deployment of iPads to global executive leadership.Manage a global virtual team to formulate process for aligning provision of IT event support globally. Undertake analysis of key countries to ascertain current level of service. Work with key stakeholders to incorporate business requirements encompassed in classification levels before development and deployment of request process to global firm.Lead role in realignment of IT support department in organisation. Close working with project manager to ensure level of service maintained during and post transition. Provide consultancy during project in key areas of support provided, including developing processes for transition. Key role to ensure high team morale throughout change.

London, Gb

Key lead working with project manager in successful migration of Domino mail servers to European data centre. Review all data held on servers before migration, highlighting data retention and storage issues. Strive to identify solution, requiring collaboration between IT, Legal and Q&RM teams before new data storage policy implementation. Collaboration with global communications team, to create and deploy to business, appropriate user information prior to migration.Lead customer role in upgrade and subsequent migration of Cisco network and telephony infrastructure from third party to in-house support. Consultancy and communication skills required to ensure delivery of new service with minimal user disruptionCompletion of annual security review of IT policies and procedures to ensure conformity of local area with global security standards. Production of report for sign off by country partner.Participate in third party service reviews to ensure within agreed levels and provide consultancy where required. Perform technical evaluations of latest technology hardware and applications and undertake deployment to business. Also provide problem escalation for team and cross department collaboration to effect resolution.

Third party provision of remote IT service support to small to medium size businesses throughout UK.Administration of server infrastructure providing; Domino mail service, Active Directory, DHCP and DNS.

Progression to IT manager overseeing local and remote IT teams.Management of service delivery by external third parties.Configuration and administration of server and desktop infrastructure throughout European regional offices.Research and implementation of new technologies to provide return on investment, including project to rollout out European wide VPN.

Installation and support of Reuters trading floor hardware and software.

2:1 Bsc (Hons), Computing

Education record