John Lorefice Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Woodbridge, Ontario

• Implementation of a new shared workspace at Soho Innovation lab in downtown Toronto using a complete Cisco Meraki infrastructure consisting of an MX100 Security Appliance, MS250-48FP switch, MS225-24 switch, MR53.
• Full infrastructure rebuild to modernize the infrastructure. New VMware server host with complete migration of all virtual machines. Migration of some physical machines to virtual.
• Replaced old tape backup system with new disk to disk backup solution using Veeam
• Responsible for all IT operations such as network and server availability(both physical and virtual), backups, antivirus, mobile devices, building automation including HVAC system
• Implementation and testing of new services and projects for various departments within HBNG
• Implementation of ticketing system so users may log IT ticket and issue requests.

Vaughan, Ontario, Canada

• Provide all levels of support for all employees across Canada, and occasional support for other regions outside of Canada (South American Region)
• Maintain, configure, and resolve all issues ranging from Server administration, Phone system support, network support, Backups, and Documentation
• Responsible for diagnosing and resolving company issues in a timely manner
• Trainning new employees on company IT infrastructure and other administrative tasks as required
• provide and select hardware and software according to internal directives
• Site setup – Installation of switches, cabling, configuration, server setup in new locations

Scarborough, Ont

Provided support for user base of 2500+, computers, printers, and servers across North America and Bermuda.Provide 1st, 2nd, and 3rd Level support to all employees and contractors.Active in managing and running the service desk during and off business hours.Participate in projects being deployed across company, including travelling across Canada on various.

Provide support primarily to users of personal computers, printers and network infrastructure Responsible for repairing computer equipment and installing computer hardware and software Active in managing and running Help Desk during business hours; participate in Information Services on-call program in collaboration with department staff to provide 24-hour.

Senior League (ages 10-13) 2005 - 2010City of Vaughan Assisted juniors with developing conditioning needed for high pace, interactive playUsed basketball as a basis for aiding in the development of lifelong transferable skills including discipline, perseverance, teamwork and leadership Provided juniors with first aid when necessary in compliance with City.

Provided technical support for computers, printers and handheld devices (i.e. Blackberry, iPhone) within the officeUtilized conflict resolution skills to develop solutions to clients' software and hardware issues on an ongoing basis Occasionally travelled to clients to provide off-site technical supportResponsible for updating and maintaining client.

Computer Networking And Systems Analysis

Education record