John Lorefice Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Woodbridge, Ontario

• Implementation of a new shared workspace at Soho Innovation lab in downtown Toronto using a complete Cisco Meraki infrastructure consisting of an MX100 Security Appliance, MS250-48FP switch, MS225-24 switch, MR53 Access Points, MR74 Outdoor access points, Separate private VLANS for our full members. Implementation of splash page for Guest Logons.• Full infrastructure rebuild to modernize the infrastructure. New VMware server host with complete migration of all virtual machines. Migration of some physical machines to virtual.• Replaced old tape backup system with new disk to disk backup solution using Veeam• Responsible for all IT operations such as network and server availability(both physical and virtual), backups, antivirus, mobile devices, building automation including HVAC system• Implementation and testing of new services and projects for various departments within HBNG• Implementation of ticketing system so users may log IT ticket and issue requests.• Responsible for asset and cost tracking of IT related hardware and licensed software• Creating documentation for user training sessions on new systems• Working with and building relationships with new vendors to ensure company and employee needs are fully met• Introducing best practices for employees and IT processes to help streamline service times and requests. • Co-ordinating projects with remote locations

Vaughan, Ontario, Canada

• Provide all levels of support for all employees across Canada, and occasional support for other regions outside of Canada (South American Region)• Maintain, configure, and resolve all issues ranging from Server administration, Phone system support, network support, Backups, and Documentation• Responsible for diagnosing and resolving company issues in a timely manner• Trainning new employees on company IT infrastructure and other administrative tasks as required• provide and select hardware and software according to internal directives• Site setup – Installation of switches, cabling, configuration, server setup in new locations

Scarborough, Ont

Provided support for user base of 2500+, computers, printers, and servers across North America and Bermuda.Provide 1st, 2nd, and 3rd Level support to all employees and contractors.Active in managing and running the service desk during and off business hours.Participate in projects being deployed across company, including travelling across Canada on various projects. Evaluate, test and assist in the implementation of new projects and products for the company.Research and train employees on current and new technologies.Monitoring server health and backups.

Provide support primarily to users of personal computers, printers and network infrastructure Responsible for repairing computer equipment and installing computer hardware and software Active in managing and running Help Desk during business hours; participate in Information Services on-call program in collaboration with department staff to provide 24-hour IT support Provide support for landline telephones and handheld devices (smartphones, tablets) Assist in maintaining Citrix network and provide related support to on-site and off-site staffMonitor reports and Help Desk performance and document IS procedures and guidelinesParticipate in project teams to research, evaluate, test and assist in the implementation and support of new technology to usersSupport, research and train users in various departments on the functionality of new and currently installed software including Microsoft Office, Medworxx, Meditech and iSite medical imagining software

Senior League (ages 10-13) 2005 - 2010City of Vaughan Assisted juniors with developing conditioning needed for high pace, interactive playUsed basketball as a basis for aiding in the development of lifelong transferable skills including discipline, perseverance, teamwork and leadership Provided juniors with first aid when necessary in compliance with City of Vaughan health and safety regulations Skate patrol Monitored public skating rink at Al Palladini Community Centre ; responsible for enforcing proper skating rules and regulations allowing for a safe environment for visitors; Performed tasks including operating heaving machinery and building sewer and water mainsDeveloped methods and techniques to effectively and efficiently complete jobs while maintaining the highest standard of quality work

Provided technical support for computers, printers and handheld devices (i.e. Blackberry, iPhone) within the officeUtilized conflict resolution skills to develop solutions to clients' software and hardware issues on an ongoing basis Occasionally travelled to clients to provide off-site technical supportResponsible for updating and maintaining client software to improve tracking, reporting and overall customer servicePerformed Installations of network controlled time and attendance punch clocks and setup of server software

Computer Networking And Systems Analysis

Education record