John Lorente Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Meppel, The Netherlands

• Managed and developed our offshore assistants• Created unique and personalized organic and promoted social media posts • Championed B2C communication and negotiation skills, kept good relationships with clients and influencers to benefit the business and appeal to customers to meet sales goals• Developed marketing strategy and goals for each of the digital channels• Executed CRM campaign and evaluate to continuously improve campaign performance

Dubai, United Arab Emirates

• Trained, managed, and developed the multinational Social Media and Digital Marketing Team. Kept track of each team member's performance and improvement• Helped creating market forecasts, reports, and trends to assist business development in the acquisition of B2B clients and captures marketing lead generation• Ensured the consistency in the messaging, branding, content, and look-and-feel of all internal and external communications and marketing materials—coordinated and socialized with content, creative, sales and broader organization• Accomplished industry and competitive analysis to inform the sales process and helped positioning and messaging• Performed ongoing tracking and reporting on B2B marketing initiatives• Handled various incoming and outgoing sales-focused enquiries• Delivered world class customer service by resolving customer queries or concerns in a professional and engaging way based on their specific needs via social media, email, web chat, and phone• Promoted products and services by emphasizing product features based on customers’ needs• Drived social influence contributing to our global social media awareness and branding• Engaged with our fans and promoted Emirates as a global lifestyle brand.

Dubai, United Arab Emirates

• Ensured the highest standard of customer service is provided to Emirates customers, provided them detailed information on Emirates tariff fares and actively issued online tickets and sold related products• Issued Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service• Highlighted to customers the legal requirements covering their journey such as passport, visa and health requirements and other details such as check-in place and time• Actively enhanced Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares•Suggested new ideas and provided recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline• Ensured that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales • Supported the Customer Sales and Service Team Leader on closing the end of day sales and banking monies received• Whenever possible created a database of all potential customers and developed a personal relationship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs

Dubai, United Arab Emirates

• Managed and trained the entire Leisure Sales and Reservations Team, kept track of their individual contributions and developed their skills• Sold and maximized the room revenue for Fairmont properties across United Arab Emirates• Processed room bookings and requests via Global Distribution System and Fairmont Global Reservations Center• Supported our Leisure Sales Team to maintain business relationships with preferred leisure partners• Collaborated with our Social Marketing Team for Social Media feeds and brand reach

Dubai, United Arab Emirates

• Handled and managed the entire Reservations Team by coaching, developing and ensuring that each team member is consistent in delivering results• Sold the rooms, kept track and maintained the balance in the occupancy and average room rate of both properties• Kept track of all group reservations and liaise with the Group and Events Coordinator and processed UAE entry visa requests• Obtained business leads through sales blitz

Associate'S Degree, Dutch Civic Integration Course

I went back to school and studied the Dutch language. I’ve passed all 5 mandatory Dutch government language integration exams.

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

I was a driven and an engaging student who likes challenges and thrives in inspiring ideas and innovations.