John Luckey work email
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Senior Collaboration Engineer with solid accomplishments in voice, video and data network implementations and maintenance. Proven ability to get results and meet deadlines under short time constraints with limited resources.Experience supporting Corporate, Commercial, and military based network infrastructures for a variety of different customers. Expertise in Cisco Unified Communications solutions along with Cisco switches, routers, firewalls and other network peripherals. Experience administering and troubleshooting Microsoft Teams Phone. Familiarity with military encryption standards, equipment, and procedures.Specialties and Certifications• Cisco Certified Network Associate (CCNA)• Cisco Certified Network Professional Voice (CCNP Voice), formerly CCVP• Cisco Certified Webex Calling Administrator Professional (previously held 2023)• AWS Certified Cloud Practitioner (previously held 2024)• CompTIA Security+ certification• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721)Call Manager CUCM, UC, Unified Communications, Webex Calling, Webex Customer Experience Essentials, SIP, H323, MGCP, SCCP, Collaboration, Unity Connection, Gateways, Gatekeepers, CUBE, TelePresence, TMS, VCSc. VCSe, Video, CTS3000, wireless, VOIP, TACACS, UCCX, UCCE Contact Center Enterprise, VMware, Tandberg, Movi, Jabber, virtualization, CCNA, CCNP, CCVP, Security+, Microsoft Teams Voice MS-721, Comsec, Army
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Voice EngineerPresidioTexas, United States
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Senior Voice EngineerPresidio Dec 2014 - PresentNew York, Ny, Us● Tier 2 Senior Collaboration Engineer in the Presidio NOC Collaboration team maintaining hundreds of Presidio’s Managed Services Clients.● Assist junior voice engineers as an escalation point when needed or when a priority issue occurs within the customer’s network that requires quick resolution.● Supported World Bank’s voice infrastructure in a leadership role exclusively for a year with over 100 separate locations worldwide. ● Work regularly with various Presidio Managed Services clients, third party vendors, and carriers to assist in designing and maintaining voice solutions to meet the needs of various clients and their end users.● Chosen to attend training for Cisco Webex Calling and attained the Cisco Webex Calling Administrator Professional Certification. Generated slide shows and cross-trained other engineers on the new Cisco offering.● Conducted Webex and training on Cisco's Dedicated Instance, Webex Calling, Webex Customer Experience Essentials to fellow tier 2 engineers and regularly create knowledge articles for new technologies and procedures.● Assist in the streamlining and filtering of Prognosis and Layer X monitoring for the UC applications within the client’s environment to ensure the alerting was providing useful information and value.● Familiarity with administering Microsoft Teams voice.
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Cisco Voip EngineerCompucom Oct 2013 - Dec 2014Fort Mill, Sc, Us● Supported the voice networks and equipment for CompuCom’s NOC customers including hundreds of locations throughout the US.● Advised management on “Best Practices” for controlled maintenance, upgrades on customers network components and applications, problem resolution, and future engineering requirements or needs.● Reacted to the Prognosis Monitoring System alerts to proactively identify potential issues within the customer’s network or voice configurations. Ensured tickets or issues are resolved in a timely manner to meet customer specific SLA’s.● Regularly worked with 3rd party vendors and carriers to identify and resolve problems found in the clients associated networks. -
Voip Engineer Ise - Jncc-AItt Exelis Geospatial Systems Sep 2012 - Sep 2013• Designed, implemented, and maintained voice solutions within the NIPR, SIPR, and CXI VOIP networks throughout Afghanistan working with the JNCC-A voice team in support of the US military.• Assisted in the voice design documentation and re-structure of the SIPR (Secure Network) Gatekeepers and Directory Gatekeepers in Afghanistan in support of the draw-down effort.• Lead the re-structure of the CX-I (NATO Network) Gatekeepers and Directory Gatekeepers in Afghanistan and associated documentation in support of the draw-down effort. Re-locating CUBE connections to VX-900 SIP servers and call routing logic to multi-national forces voice resources as part of a "voice" optimization project.• Assisted in the implementation of a standardized video solution and E.164 dialing plan for the military in Afghanistan. The project involves integrating the existing Call Managers with new VCSc, VCSe, and TMS servers on the various military networks.
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Network EngineerPresidio (Formerly Inx) Sep 2011 - Sep 2012New York, Ny, UsCurrently support the corporate network infrastructure of Presidio West including over 14 remote offices. Provide support for escalated network connectivity and application issues for products such as: Cisco Call Manager (CUCM) and Unity Connection (CUC) 8.6, Cisco TelePresence System CTS300, Tandberg endpoints and TMS, Cisco TelePresence Video Communications server and expressway(VCSC, VCSX) routes, switches, firewalls, wireless access points and controllers.Interface regularly with the helpdesk and the end user to make sure that applications and equipment are functioning properly using the trouble ticket system. Implement, troubleshoot, maintain, and monitor network equipment to ensure Presidio and its employees are operating at maximum capacity.
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Systems AnalystGenesis Network, Inc Dec 2010 - Aug 2011
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Network AdministratorItt Systems Jan 2008 - Dec 2010Us -
Switchboard Systems OperatorUs Army Jan 1996 - Jan 2008Arlington, Virginia, Us
John Luckey Skills
John Luckey Education Details
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Univeristy Of PheonixTelecommunications Engineering
Frequently Asked Questions about John Luckey
What company does John Luckey work for?
John Luckey works for Presidio
What is John Luckey's role at the current company?
John Luckey's current role is Voice Engineer.
What is John Luckey's email address?
John Luckey's email address is lu****@****ail.com
What schools did John Luckey attend?
John Luckey attended Univeristy Of Pheonix.
What skills is John Luckey known for?
John Luckey has skills like Cisco Technologies, Switches, Cisco Call Manager, Ccna, Voip, Routers, Networking, Ccnp, Routing, Cisco Certified, Firewalls, Unified Communications.
Who are John Luckey's colleagues?
John Luckey's colleagues are Towana Ammons, Gnanakumar M B, Jackie Flores, Pmp, Itil, Anthony Franca, Elliott Greene, Jaswanth Reddy Padala, Juan Sanchez.
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