John Lukowicz Email & Phone Number

Coventry, Ri, Us

Rhode Island, United States

Provide Technical supports to all internal customers in all of the branches and also in the main office. This includes everything from user account maintenance, Network issues. Varies software program issues. Setting up new user accounts.• Image and set up laptops and desktops for incoming users• Diagnose issue with desktop pc’s as well as laptop and mobile devices• Active directory Administration• O365 administration• Administration of several programs such as NCR, Insight,… Show more Provide Technical supports to all internal customers in all of the branches and also in the main office. This includes everything from user account maintenance, Network issues. Varies software program issues. Setting up new user accounts.• Image and set up laptops and desktops for incoming users• Diagnose issue with desktop pc’s as well as laptop and mobile devices• Active directory Administration• O365 administration• Administration of several programs such as NCR, Insight, Ibanking and several more.• Administration of Mitel phone system• Push Software VIA PDQ• Assist user with VPN issues and also other remote connection issues• Assist branches with a wide range of issues such as ereceipt and esign and several many other issues. Show less

Narragansett, Rhode Island, United States

Provide technical support for both local and remote users. This includes hardware as well as software fixes. Logon issues, Network issues. Work with software vendors to resolve proprietary software issues.• Image Desktops and laptops for incoming users as well as back up laptops and desktops for departing users to storage servers.• Diagnose and resolve many software issues ranging from VPN issue to office issues.• Diagnose and repair printer issues.• Remote in remote users… Show more Provide technical support for both local and remote users. This includes hardware as well as software fixes. Logon issues, Network issues. Work with software vendors to resolve proprietary software issues.• Image Desktops and laptops for incoming users as well as back up laptops and desktops for departing users to storage servers.• Diagnose and resolve many software issues ranging from VPN issue to office issues.• Diagnose and repair printer issues.• Remote in remote users laptops to diagnose and repair issues.• Reset passwords VIA active directory• Some admin work in Active Directory. Show less

Rhode Island, United States

Install Desktop computers, laptops and network printers as requested.• Troubleshoot and repair network problems as needed. Including repair wires on the switch, punch down cables in the data closet. And also repair network drops in the wall. Also wireless issues.• Create and maintain images as needed per client.• Provide IT support in several school districts as needed which includes a wide variety of duties such as faulty printers, desktops issues, laptop issues, network… Show more Install Desktop computers, laptops and network printers as requested.• Troubleshoot and repair network problems as needed. Including repair wires on the switch, punch down cables in the data closet. And also repair network drops in the wall. Also wireless issues.• Create and maintain images as needed per client.• Provide IT support in several school districts as needed which includes a wide variety of duties such as faulty printers, desktops issues, laptop issues, network issues.• Experience on installing VOIP phones.• Documentation on all products that I install.• Refreshed all computers at Mass Emergency management agency (MEMA) As well as several other companies in Boston and the providence school district.• Active Directory, create user accounts, reset passwords, Maintain O/U’s as needed Security permissions on network folders as needed. Show less

IT / Network support tech.Provide all levels of tech support for all the elementary schools in the district. This includes anything from pc’s not functioning to network issues, printer issues, laptop issues and software problems as well.Also maintain a well working relationship with principals, administrative staff and students.Also provide support at the High School level as needed.Server support as needed.

Provided all levels of computer support for the military residing on the Newport Naval Base. This included creating network accounts for incoming students, Setting up and maintaining computers labs.Maintained Secret Security clearance as needed.

Duties included Managing tech Department when Tech manager wasn’t present, Assigned workload to up to six Technicians and maintained own workload which included some of the more difficult hardware and software diagnoses. Also known as the “Go to guy” who could fix the most technical problems.Technician On callTraveled to DCAA (Defense Contract Auditing Agency), Groton sub base, Groton CT to provide tech support to 20 – 30 end users.