Either employed or on a consultancy basis, I am seeking to support organisations that truly put the customer at the heart of everything they do. If you are a small or medium organisation that could benefit from some help, then please get in touch for an informal discussion?I am particularly keen on working with Charitable organisations, Housing Associations, Community Interest Companies or Employability organisations.

•KEY ACHIEVEMENTS: Instrumental in the successful implementation and integration of the new Scottish Government funded, Fair Start Scotland service across Glasgow and the Highlands & Islands. Over achieving on funder KPI expectations in the first 8 months of delivery.• Full project management accountability for the integration of the service including negotiation of the lease and re fit of new city centre office in Glasgow.• Strategy development, implementation and management including:… Show more •KEY ACHIEVEMENTS: Instrumental in the successful implementation and integration of the new Scottish Government funded, Fair Start Scotland service across Glasgow and the Highlands & Islands. Over achieving on funder KPI expectations in the first 8 months of delivery.• Full project management accountability for the integration of the service including negotiation of the lease and re fit of new city centre office in Glasgow.• Strategy development, implementation and management including: Stakeholder, Employer, Marketing and Supply Chain Management strategies.• Successfully managed and integrated the Employer and Engagement teams across Glasgow including over 100 employers and 150 referring partners. Primary external point of contact for all organisations including Glasgow City Council, DWP, Jobcentre Plus offices, training providers and community organisations.• Managed marketing campaigns including social media, stakeholder presentations and all external meetings to ensure over delivery on KPI profiles.• Agreed Memorandum of Understanding with over 50 specialist organisations to support the service without cost. This included two-way referrals which achieved 50% upturn in referral to start conversion.• Successfully submitted two formal bids for new business totalling over £5millionSKILLS UTILISED: Project management, New business implementation, Leading change, Office refurbishment, Stakeholder & employer engagement, Marketing, Procurement & third-party negotiations, Leadership, Business improvement, Bid writing, Recruitment, Social media. Show less

• KEY ACHIEVEMENTS: Improved performance across multi site contracts including office and outreach loactions. • Implemented new employability contract on behalf of the Scottish Government.• Managed,and received recognition for my contractual performance including P&L, Quality and Compliance, H&S, Sales strategy, Event Management and staff recruitment and development.SKILLS UTILISED: Staff leadership & development, P&L, H&S, Quality & Compliance, Business continuity, Performance… Show more • KEY ACHIEVEMENTS: Improved performance across multi site contracts including office and outreach loactions. • Implemented new employability contract on behalf of the Scottish Government.• Managed,and received recognition for my contractual performance including P&L, Quality and Compliance, H&S, Sales strategy, Event Management and staff recruitment and development.SKILLS UTILISED: Staff leadership & development, P&L, H&S, Quality & Compliance, Business continuity, Performance mgt., Sales, Business streamlining, Event management, Recruitment. Show less

Key Projects • KEY ACHIEVEMENTS: Supported the Implementation of £50 million of Skills contracts across the UK.• Implemented a new IT solution saving £20k per month.• Designed revised Intranet site to allow accessibility of all business processes ensuring all staff could utilise these to improve quality and compliance. SKILLS UTILISED Programme/project methodology and mgt., New business implementation, Project control/governance, Procurement & third party negotiations, Business… Show more Key Projects • KEY ACHIEVEMENTS: Supported the Implementation of £50 million of Skills contracts across the UK.• Implemented a new IT solution saving £20k per month.• Designed revised Intranet site to allow accessibility of all business processes ensuring all staff could utilise these to improve quality and compliance. SKILLS UTILISED Programme/project methodology and mgt., New business implementation, Project control/governance, Procurement & third party negotiations, Business improvement, team & specialist management (IT), Risk & issues mgt., Website development & mgt. Show less

• KEY ACHIEVEMENTS: Oversaw the successful turnaround of contract performance.• implemented revised processes and practices to maximise efficiency and productivity.• Managed over 100 host placement providers and 70 employers. Agreeing SLA’s.SKILLS UTILISED: Multiple contract mgt., leading change, staff leadership & development, managing underperformance, peer mentoring, P&L, H&S, programme closure, recruitment & exiting staff and stakeholder engagement. Microsoft Visio.

• KEY ACHIEVEMENTS: Worked in collaboration with a team of 8 quality professionals across the UK supporting all pre and post audit work, improving business processes and cost efficiences.• Primary point of contact for all quality and compliance issues across Scotland. • Responsible for impact assessment, revision and implementation of all contract procedure changes across the UK which could be notified by the purchaser or via feedback from users.• Configuration management for all… Show more • KEY ACHIEVEMENTS: Worked in collaboration with a team of 8 quality professionals across the UK supporting all pre and post audit work, improving business processes and cost efficiences.• Primary point of contact for all quality and compliance issues across Scotland. • Responsible for impact assessment, revision and implementation of all contract procedure changes across the UK which could be notified by the purchaser or via feedback from users.• Configuration management for all contract processes and procedural documentation.• Recognised SME in company IT databases and reporting systems; utilised to work collaboratilvey with IT professionals to improve cost effectiveness and usability of systems. SKILLS UTILISED: Programme/project methodology and mgt., project control & reporting, procurement & third party negotiations, staff leadership, service implementation, Quality & Compliance, process & procedure documentation, configuration mgmt., website mgmt., trainer, business improvement, mentoring, presentations and events. Microsoft Visio and Project. Show less

• Inspired and Performance managed a team of up to 18 Work Programme staff including Team leaders, advisers, Employer Engagement consultants, tutors/coaches and admin staff to over achieve stretching sales targets. Delivered in excess of 150% of financial and performance targets during 2 years in post• Responsible for P&L, Budgets, H&S, Supplier payments, office space, 3rd tier agreements, • Responsible for the collection and analysis of all feedback including Stakeholder, Prime… Show more • Inspired and Performance managed a team of up to 18 Work Programme staff including Team leaders, advisers, Employer Engagement consultants, tutors/coaches and admin staff to over achieve stretching sales targets. Delivered in excess of 150% of financial and performance targets during 2 years in post• Responsible for P&L, Budgets, H&S, Supplier payments, office space, 3rd tier agreements, • Responsible for the collection and analysis of all feedback including Stakeholder, Prime Provider, DWP, Jobcentre Plus and Client (also responding to complaints where required)• Planning, implementing and managing a successful Employer Engagement strategy including sharing of vacancies with other partner providers. Hosting of employer events and workshops• Ensured delivery of a Quality and Compliant service including carrying out client surveys and events to ensure they are at the heart of everything we do (positive feedback from auditors)• Staff reviews, appraisals, development plans and attendance and conduct management activity Show less

• Contract managed 10 supply chain partner organisations to successfully deliver the Flexible New Deal contract covering Scotland. Partners included A4e, Working Links, Routes to Work Ltd and East Dunbartonshire council• Monthly performance reviews and case conferences• Arranged and delivered quarterly partnership events in large external venues

• Overall management of the operation including all aspects of P&L. Primarily supported disabled clients: 150% to 200+% of targets into sustainable jobs. Annual targets achieved in 6 months• Performance Managed up to 20 staff working across multi-contract, multi-site and outreach locations covering West/Central Scotland to achieve stretching financial and performance KPI’s• Fully accountable for performance and financial achievement of two (NDDP and DAF) contracts• Design… Show more • Overall management of the operation including all aspects of P&L. Primarily supported disabled clients: 150% to 200+% of targets into sustainable jobs. Annual targets achieved in 6 months• Performance Managed up to 20 staff working across multi-contract, multi-site and outreach locations covering West/Central Scotland to achieve stretching financial and performance KPI’s• Fully accountable for performance and financial achievement of two (NDDP and DAF) contracts• Design, implementation and management of successful client/employer engagement strategy• Set up and chaired local Supplier Partnership Forum encompassing over 40 organisations Show less

17 years in Royal Mail in various types of management and senior management roles including Office manager, Major Change manager and Quality Assurance manager. Achieved successful implementation of a number of large projects including cessation of 2nd delivery across 80 units in West/Central Scotland and implementation of revised transport projects including maximisation of road and rail.