● Communicating with distribution and service centers nationwide ranging from product sourcing and assisting with a wide variety of internal troubleshooting.● Assisted in leading a fresh parts team in organizing a structuring a new department from the ground up.● Parts tracking across multiple data tracking systems.● Monitoring parts demand and analyzing data in anticipation of future supply logistical needs.● Evaluating shipments and deliveries in order to expedite the drop off and receiving process.● Taking initiative during daily shop assessments and ordering necessary parts and supplies.

● Quality inspection of the vehicles coming from the factory.● Rectify contamination and defects present on vehicles.● Communicate and coordinate with logistics on vehicle movement processes.● Assist deliveries with customer escalations in relation to vehicle quality.● Working with a team through high volumes of vehicle deliveries during multiple end of quarter pushes all while setting and breaking delivery records.

● Monitor and track the repair orders between technicians.● Lead daily operational tasks by initiating, coordinating and enforcing company procedures.● Take lead of entire vehicle process (write up, parts, valet, etc).● De-escalating any conflicts that arrived for customers during service visits.● Balancing 15-25 customers daily and keep each one informed through the process.

● Assisting guests with services ranging from scheduled maintenance to mechanical issues.● Test driving vehicle with customers in attempt to diagnose vehicle concerns.● Ensuring that vehicles get serviced in a timely and efficient manner.● Keeping a consistent track record of strong customer survey scores.

● Part of launch team for new express service.● Assisting customers with minor services (5K, 10K, Oil changes).● Managing a workflow of customers ranging from 20 to 40 in total.

●Maintain a high degree of product and technical knowledge in the following technologies to assist any and all customer questions. ●Bluetooth ●Enform ●Safety Connect ●Navigation System ●Park Assist ●Home Link and much more

● Maintaining service drive and lot flow of 70+ new cars arriving and departing daily.● Here is where I got my first taste of customer relations learning the proper diction and de-escalation techniques to make the experience as satisfying as possible.● Minor repairs ranging from 12V replacements to light bulbs were performed in the drive when necessary.