Lead a team of Systems Engineers, developing tools to administer Windows and Mac workstation and server environments. Manage break/fix operations and deploy team. Manage the Help Desk for Columbia University Libraries. Spec and purchase software, desktops, server environments and other technology needs. Support Digital Centers in each library, with specialized tools, software and peripherals. -Defined roles, set up goal documentation and periodic reviews.-Reduced the average time to resolve a ticket by half.-Implemented printer management suite, audited all printers for security, set up templates, patched for firmware and automated maintenance.-Complete overhaul of server room, added network capacity, re-racked and re-wired all machines in an orderly way with KVM switch access and planned growth of services.

Lead a project to migrate 4000 administrative users to an integrated managed desktop computing environment using Altiris with scalability for up to 13,000 users. Supervise and lead projects for a staff of 7 developers.Manage in-house developed print management application system for the entire campus printing 20 million pages a year.Manage design and implementation of technology assisted teaching and learning in over 100 registrar electronic classrooms.Manage administration of all computer labs, kiosk stations and computer training facilitiesIntroduced Service Level Agreements and developed standards for delivery of services.Set purchasing standards for desktop computers University wide, software licensing through Microsoft Campus agreement and license management.

Head of all aspects of development for 3 computer labs with Mac and PC platforms, 11 computer residence hall clusters,180 Linux based informational kiosks, over 100 networked printers and release stations, 42 teaching podium computers, related classroom facilities and network servers to exceed 1000 machines in total.Project manager for concept, installation and support of a state of the art 3D Engineering Scientific Visualization Computer Lab and teaching environment used by every incoming Engineering student.Provide top tier support, consultation and mentorship for Operations and Development staff, Help Desk, faculty and general user base.Software delivery standardization using GhostAcademic Information Systems (AcIS)Academic Technologies Development Group

Train, supervise and motivate more than 60 part time and 3 full time support personnel. Planned and executed a million dollar renovation to a computing space on campus, consisting of 72 Sun Ultra 10s, an electronic classroom, Macintoshes and Linux stations.Interface with high profile faculty and University Administration for support and training. Develop, maintain and manage internal and external web pages for computing facilities.

Technology break/fix in a mixed platform unique environmentCost reduction of printing supplies with vendorsPioneered inventory database tracking configuration, warrantyLifecycle upgrades and new workstation installsTier 1 support using Remedy

Designed and implemented a MS Access relational database to track secure patient data. Supervisory role in patient data collection for published medical journal articles.

Propelled the company onto the Internet. Set up web server and developed the website. Significantly reduced data entry time and errors by utilizing a scanner data retrieval application, saving the company thousands of dollars.