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At Informatica, my role as Senior Customer Advocacy Manager centers around elevating customer engagement and relationship management to new heights. Our team's efforts have directly contributed to business growth, providing a dynamic platform for customers to share their insights and bolster sales and marketing strategies.Leveraging over three years of specialized experience in customer advocacy and engagement, my tenure at IBM honed my ability to drive cross-industry success and exceed retention targets. The collaboration with Product Management and sales teams was instrumental in identifying new opportunities for expansion, ensuring client success and fueling my commitment to fostering lasting customer relationships.
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Senior Customer Advocacy ManagerInformatica Feb 2022 - Nov 2023Redwood City, Ca, UsIdentified, managed, and activated customer advocates/references supporting the sales, marketing, and executive teams' efforts while providing customers with various platforms to share their expertise. -
Client Advocacy Manager, Data Science And AiIbm May 2019 - May 2020Armonk, New York, Ny, Us -
Key Account Manager, SaasIbm Jan 2017 - Feb 2018Armonk, New York, Ny, UsServed in cross-industry, cloud role for organizations implementing analytic solutions. Achieved retention targets while identifying new opportunities for expansion by researching and listening to executives while teaming with Product Management, Partners and extended sales teams to ensure client success.
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Business Development / Analytics Subject Matter ExpertIbm Jul 2015 - Dec 2016Armonk, New York, Ny, UsSupported teams in both Boston and Chicago as sales and process resource. Coached sellersthroughout the sales cycle to integrate complimentary technology and increase deal size. Engaged with clients in a consultative manner to help clarify goals and objectives to support successful implementations and open discussions for future business opportunities.
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Account Manager, Great Lakes Commercial AccountsIbm Jan 2012 - Jun 2015Armonk, New York, Ny, UsOversaw Great Lakes region for mid-market accounts for business analytics. Prospected keyaccounts and multi-industry selling, as well as managing hundreds of existing clients.
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Account Executive, Federal HealthcareIbm Oct 2009 - Dec 2011Armonk, New York, Ny, UsManaged previous SPSS (Acquired October 2009 by IBM) account relationship for US federal healthcare agencies selling predictive analytics solutions. Increased install base and market share and driving efficiencies in software deployment by re-thinking legacy methods.
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Account Executive, Federal HealthcareSpss, Inc. Jan 2006 - Oct 2009
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Lead Development RepresntativeSpss, Inc. Dec 2004 - Dec 2005Directed inbound traffic for the sales organization. Closed end-to-end deals when appropriate.
John Luther Skills
John Luther Education Details
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Indiana University BloomingtonEnglish
Frequently Asked Questions about John Luther
What is John Luther's role at the current company?
John Luther's current role is Customer Advocacy and Marketing Manager driving customer success and sales growth.
What is John Luther's email address?
John Luther's email address is jl****@****ibm.com
What is John Luther's direct phone number?
John Luther's direct phone number is +191988*****
What schools did John Luther attend?
John Luther attended Indiana University Bloomington.
What skills is John Luther known for?
John Luther has skills like Crm, Cloud Computing, Account Management, Solution Selling, Analytics, Salesforce.com, Channel Partners, Enterprise Software, Saas, Managed Services, Pre Sales, Professional Services.
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